Tamara

[open contact info](look above in the "contact info" section)
TAMARA AYEMIEYE
[open contact info](look above in the "contact info" section)
Customer Support/Sales
Kragujevac, Serbia

SUMMARY
Customer-focused and results-driven professional with 4+ years of experience in customer support, sales, and
talent acquisition. Proven ability to manage customer relationships, drive sales, and optimize service delivery
across global markets. Adept at CRM tools, conflict resolution, and data-driven decision-making. Passionate about
delivering high-quality support and sales solutions that enhance business success.

PROFESSIONAL EXPERIENCE
EDUCATION
**Customer Support & Sales Specialist | Remote (Multiple Clients)**
EDUCATION & CERTIFICATIONS November 2022 – Present
Customer Service Excellence Certification – Deliver multilingual customer support and sales assistance for prestigious global brands in e-
Coursera commerce, SaaS, and wellness sectors.
Sales & CRM Optimization – HubSpot
Achieved an impressive 30% increase in customer satisfaction through proactive problem
Academy
resolution and customized service.
Recruitment & Talent Acquisition
Developed innovative sales strategies that boosted conversion rates by 15% using insights
Certification – LinkedIn Learning
M.D. Medicine (Ongoing) – University of
from CRM data.
Kragujevac, Serbia
**Customer Support Representative | Spa & Wellness Industry (Remote, Ukraine)**
October 2023 – Present
Handled customer inquiries, appointment scheduling, and service escalations, improving the
overall client experience.
SKILLS Implemented a streamlined customer feedback system, resulting in a 20% decrease in
response times.

**Billing & Customer Support Specialist | Mettler Toledo (Remote, Netherlands)**
ENCHANTED CUSTOMER SUPPORT &
SALES: MASTERY IN CRM TOOLS February 2022 – October 2022
(SALESFORCE, HUBSPOT, ZENDESK), Managed the complete billing process, achieving a remarkable 99% accuracy in invoicing
MAGICAL EMAIL SUPPORT, LIVE CHAT while reducing disputes by 10%.
SPELLS, AND PHONE ASSISTANCE Provided customer support with expertise, efficiently resolving inquiries and exceeding
RECRUITMENT & TALENT
ACQUISITION: SOURCING CANDIDATES service level agreements.
FROM BEYOND, CONDUCTING
INSIGHTFUL INTERVIEWS, AND **Sales & Customer Relations Manager | Insurance Supermarket (Remote, Florida,
CRAFTING STRATEGIC HIRING PLANS USA)**
ADMINISTRATIVE MASTERY:
September 2021 – February 2022
EXPERTISE IN MICROSOFT OFFICE
SUITE, GOOGLE WORKSPACE, AND Increased customer retention by 90% through targeted engagement and personalized follow-
PROJECT MANAGEMENT TOOLS ups.
(TRELLO, ASANA) Led a dynamic sales team that consistently exceeded monthly revenue targets by 20%.
COMMUNICATION & MULTILINGUAL
SKILLS: FLUENT IN ENGLISH,
INTERMEDIATE IN UKRAINIAN, AND **Recruitment Consultant & Talent Acquisition Specialist | Unicorn Freight Solutions
BASIC FAMILIARITY WITH FRENCH & (Remote, USA)**
KOREAN April 2021 – August 2021
FINANCIAL & BILLING ALCHEMY: Managed the full-cycle recruitment process, successfully attracting top talent in logistics and
PROFICIENT IN QUICKBOOKS, SAP,
AND PAYONEER operations.
TECHNICAL WIZARDRY: SKILLS IN Improved hiring efficiency by 15% through a refined interview and selection procedure.
HTML, CSS, CANVA (DESIGN
CREATIVITY), AND DATA ANALYTICS **Customer Service Representative | Payoneer (Remote, Kyiv, Ukraine)**
PERFORMANCE ENHANCEMENT:
ENHANCING WORKFLOWS, REFINING May 2020 – September 2020
PROCESSES, AND TRACKING KPIS Managed over 50 customer inquiries daily, achieving an outstanding 95% resolution rate on
first contact.
Played a key role in fraud prevention and account verification, ensuring secure
transactions for all users.