Omar

OMAR HEGAB
Cairo, Egypt
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

About Me

A highly organized and detail-oriented Freight Dispatcher with a proven track record of
one year of experience optimizing trucking routes, managing shipments, and ensuring
timely deliveries. Adept at resolving logistics challenges and maintaining excellent
communication with drivers and clients. Dedicated to driving efficiency and reliability in
transportation through proactive problem-solving and strategic planning.

Experience
Freight Dispatcher

REAL DEAL TRANS – MC #1341688 | 2023 – Present

● Managed over 5 trucks (53ft dry vans) simultaneously, generating weekly gross
revenue of $6k–$7k with an RPM of 1.75–2 in the current market.
● Negotiated competitive rates with brokers based on spot market trends.
● Monitored and tracked shipments, maintaining real-time visibility throughout the
transportation process.
● Resolved unforeseen challenges such as delays and mechanical issues,
ensuring on-time deliveries.
● Prepared and updated important paperwork (BOLs, PODs) to keep brokers
informed of shipment status.

Sales Representative

Insureme | 2022 – 2023

● Responded to customer inquiries and resolved issues within a 24-hour
timeframe.
 ● Negotiated pricing and terms, drafting sales agreements tailored to client needs.
● Maintained active client relationships, achieving a high customer retention rate.

Sales Representative

AK Callers | 2020 – 2022

● Organized and scheduled 10–15 sales appointments weekly for the outbound sales
team.
● Managed outbound calls, quotes, and inquiries professionally, contributing to a 20%
increase in sales conversions.
● Contacted leads to assess their interest, creating a robust sales pipeline.

Customer Support Agent

Amazon UAE | 2019 – 2020

● Delivered prompt and effective customer support, achieving high satisfaction ratings.
● Handled escalations and processed returns with efficiency and empathy.

Education
Bachelor of Hotels Management
Helwan University | 2016 – 2020

Technical Skills

● Dispatching Software: Transportation Management Software (TMS), ELD
Systems (XELD)
● Load Boards: DAT, Truckstop
● Regulations: FMCSA HOS compliance
● Productivity Tools: Google Suite, Microsoft Excel
● Core Skills: Problem-solving, customer service, negotiation

Languages
English (Fluent) - Arabic (Native)