Contact information

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Work experience

Executive Assistant (Administrative and Events Support) - IT at Nestlé

from 02.2022 to now (4 years 3 months)
Nestlé Business Solutions Lviv, Львів (Харчова промисловість)

Executive Assistant (Administrative & Events Support), IT — Nestlé Business Solutions Lviv
Feb 2022 – Present | HQ, Vevey (remote), Switzerland
HQ Multi‑manager support: calendars, meeting coordination, documentation.
Travel arrangements (accommodation, logistics, visas) and expense reporting in Concur.
Planning and executing internal/external workshops and events.
Onboarding support and knowledge-transfer documentation.

Marketing / Sales & Revenue Manager

from 03.2019 to 02.2022 (3 years)
Swiss Hotel, Lviv, Львів (Готельно-ресторанний бізнес)

Direct booking optimization, promo campaigns, review handling.
Corporate contracts, financial and operational reporting.
Managed OTA/GDS channels (rates, content, availability).
Website content updates and UX improvements.
Optimized direct booking flow (engine, promotions).
Conducted competitive pricing analysis.
Managed reviews and online reputation (rating increased from 9.2 to 9.4 /10).
Supported staff search and screening.
Assisted in operational improvements.

Reservation Manager & Events Coordinator

from 06.2016 to 02.2019 (2 years 9 months)
Sonata Hotel, Львів (Готельно-ресторанний бізнес)

Managed individual/corporate reservations and groups.
Room inventory control; cash/non‑cash transactions.
Conference & business event coordination; complaint resolution.

Front Office Administrator

from 06.2012 to 02.2016 (3 years 9 months)
Sonata Hotel, Львів (Готельно-ресторанний бізнес)

Check‑in/check‑out; guest support; reporting.
Handling complex requests and conflict situations.

Education

Lviv Institute of Economy and Tourism (2007–2012)

Specialist Degree — Management of Organizations Specialization: Hotel & Tourism Management, Львів
Higher, from 2007 to 2012 (5 years)

Knowledge and skills

• Дисциплінованість
• Ведення документації
• Ведення CRM
• Організаторські здібності
• Аналітичне мислення
• Адаптивність
• MS Outlook
• Executive Management
• Booking Systems
• Concur
• Supervisory Skills
• Expense Reports
• Calendar
• SERVIO HMS
• Shelter PMS

Language proficiencies

English — average

Additional information

Extra experience as an Assistant to General Manager & Project Coordinator — Hotel & Restaurant Complex Opening Lviv | 2025–2026 (project-based)