Аліна

Alina Nikolaieva

Home Address: Rivne, Ukraine
Telephone number: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)

Personal statement

I strongly believe that a combination of my skills, personal qualities, knowledge and experience
will allow me easily adapt, evolve and gain success at your company.

Professional experience

June 2017 – Present
Beauty salon Svoia Perukarnia
Make up & Brow Artist

June 2019 – February 2022
Beauty salon Svoia Perukarnia
Salon manager: 1) Management and training client oriented service to the personal; 2)
Maintenance of the cash and product flow; 3) Creating loyalty program for clients; 4) Keeping
communication and appointments with the clients; 5) Trips organization to the exhibitions and
master classes for the personal

February 2015 – February 2017
Fairmont Hotels & Resorts, Fairmont Dubai, Dubai, United Arab Emirates
Fairmont Gold Concierge: 1) Consistently offer professional, friendly and engaging service; 2)
Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and
operating procedures are adhered; 3) To monitor maintenance of the physical Fairmont Gold
product; 4) Review all Fairmont Gold reservations to ensure requests are met; 5) Ensure the
highest possible revenues are generated for Fairmont Gold, working with the Front Office team on
daily up sell programs; 6) Handle guest concerns and react quickly, logging and notifying proper
areas; 7) Train all Fairmont Gold Attendants; 8) Develop and maintain strong guest relationships
to ensure Fairmont Gold loyalty; 9) Provide exceptional Concierge information to our guests
about local and area attractions

May 2014 – October 2014
Fairmont Hotels & Resorts, Fairmont Beijing, Beijing, China
Front Office Agent: Task Force; Same responsibilities of Front Office Agent

September 2013 – February 2014
Fairmont Hotels & Resorts, Fairmont Grand Hotel Kyiv, Kyiv, Ukraine
Front Office Agent: 1) Reporting to the Front Office Manager; 2) Consistently offer
professional, friendly and engaging service; 3) Greet, check in and settle guest accounts while
ensuring all service standards are followed; 4) Assist guests regarding hotel facilities in a
informative and helpful way; 5) Respond to each Guest who approaches the Reception Desk;
6) Drive rate through up-selling room brands; 7) Follow department policies, procedures and
service standards.

May 2013 – August 2013
Nordhaus Real Estate Agency, Bydgoszcz, Poland
Real estate broker: 1 ) Find an approach to every client; 2 ) Own clients list creating;
3) Negotiation between clients; 4) Preparation of sale and lease documents; 5) Drawing up and
signing the contracts; 6) Reporting on performance.

July 2011 – August 2011
Youth exchange P-U-L Insight!, Riga, Latvia
Interpreter and co-manager: 1) Translation to English, Polish and Ukrainian, coordination of
people; 2 ) Organizations of different events, which concern knowledge of the EU;
3) Organization and participating in team-building exercises.

Education

ERASMUS MUNDUS Program, Hochschule Heilbronn, Germany
Master of Arts Degree in Tourism Management, October 2012 – February 2013

The University of Economy in Bydgoszcz, Bydgoszcz, Poland
Master of Arts Degree in International Tourism, June 2013

Ostroh Academy National University, Ostroh, Rivne Region
Master of Arts Degree in International Relations, June 2011

Language skills

Fluent in
 Polish (B 2.1 level)
 English (B 2.2 level)
In the process of studying Native languages
 French (A 1.1 level)  Ukrainian

Qualifications

 Strong interpersonal and problem solving  Strong attention to details, analytical
abilities skills
 Ability to work under pressure  PMS experience an asset
 Natural ability to work on own initiative or  Computer literate in Microsoft
as a part of a team Window applications an asset
 Creative and communicable  Proficient with booking flight
 Highly responsible & reliable system
 Worldspan
 Proficient with hotel operating system
Opera