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Customer service representative
- City of residence:
- Vinnytsia
- Ready to work:
- Other countries
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NWANEBU QUEEN
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
SUMMARY OF QUALIFUCATIONS
• 5+ years of customer-facing experience across diverse industries, including Loan companies, motor
and roadside service company,HVAC and food services—demonstrating strong verbal and written
communication skills.
• Dedicated Customer Support Professional with a proven track record of enhancing customer satisfaction,
resolving issues efficiently, and exceeding performance targets.
• Adept at handling customer inquiries, problem resolution, and service coordination, contributing to
improved client satisfaction and operational efficiency.
EXPERIENCE
Sales Agent & Logistics Assistant
SONIC AUTO TRANSPORTATION | May 2022 - Oct 2023 (Remote)
• Managed inbound and outbound calls, assisting customers with auto transportation bookings.
• Dispatched vehicles efficiently, ensuring timely deliveries.
• Assisted in managing logistics operations, coordinating with drivers and customers.
• Contributed to over 5000+ successful vehicle dispatches while assisting in operations
Customer Support Representative
Safer Road Rescue | Feb 2019 - Apr 2024
• Provided roadside assistance support, addressing customer inquiries and dispatching drivers.
• Maintained a customer retention rate above company average by delivering top-notch service.
• Exceeded monthly performance targets for six consecutive months.
Customer Service Agent
Title Cash Fast | Mar 2017 - Dec 2018
• Handled inbound and outbound customer calls for a loan company.
• Assisted customers in loan application processes, ensuring clarity and compliance.
• Prepared monthly customer satisfaction reports, contributing to process improvements.
EDUCATION
Bachelor’s degree in medicine
Vinnytsia National Medical University
AWARDS AND ACKNOWLEDGEMENTS
🏆 Certifications: Customer Service Training, Sales & Logistics Fundamentals
🌍 Languages: English (Fluent), Ukrainian (Basic)
2
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SUMMARY OF QUALIFUCATIONS
• 5+ years of customer-facing experience across diverse industries, including Loan companies, motor
and roadside service company,HVAC and food services—demonstrating strong verbal and written
communication skills.
• Dedicated Customer Support Professional with a proven track record of enhancing customer satisfaction,
resolving issues efficiently, and exceeding performance targets.
• Adept at handling customer inquiries, problem resolution, and service coordination, contributing to
improved client satisfaction and operational efficiency.
EXPERIENCE
Sales Agent & Logistics Assistant
SONIC AUTO TRANSPORTATION | May 2022 - Oct 2023 (Remote)
• Managed inbound and outbound calls, assisting customers with auto transportation bookings.
• Dispatched vehicles efficiently, ensuring timely deliveries.
• Assisted in managing logistics operations, coordinating with drivers and customers.
• Contributed to over 5000+ successful vehicle dispatches while assisting in operations
Customer Support Representative
Safer Road Rescue | Feb 2019 - Apr 2024
• Provided roadside assistance support, addressing customer inquiries and dispatching drivers.
• Maintained a customer retention rate above company average by delivering top-notch service.
• Exceeded monthly performance targets for six consecutive months.
Customer Service Agent
Title Cash Fast | Mar 2017 - Dec 2018
• Handled inbound and outbound customer calls for a loan company.
• Assisted customers in loan application processes, ensuring clarity and compliance.
• Prepared monthly customer satisfaction reports, contributing to process improvements.
EDUCATION
Bachelor’s degree in medicine
Vinnytsia National Medical University
AWARDS AND ACKNOWLEDGEMENTS
🏆 Certifications: Customer Service Training, Sales & Logistics Fundamentals
🌍 Languages: English (Fluent), Ukrainian (Basic)
2
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The candidate's resume is posted at https://www.work.ua/resumes/12969307/