Ruslan

RUSLAN SYNYTSKYI
Customer Support
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

Wroclaw

EXPERIENCE
SHARM WORK 11.2023-06.2024 Wroclaw

Staff Coordinator
Assisted in the recruitment of new staff, including conducting
interviews and coordinating onboarding and training processes.
Handled and resolved conflicts or issues between staff members.

EDUCATION: Contacted between staff and management, communicating updates
and other relevant information effectively.
Software Engineering Ensured that all necessary resources are available for the staff usage.
State Polytechnic University in
Zhytomyr FEDEX 10.2021 - 11.2023 Wroclaw
09.2015-06.2017, Bachelor’s Independent Contractor | Courier
Degree
Provided direct customer service as a courier.
Sales Representative in the Handled customer inquiries and ensured satisfaction with services.
Agricultural Sector Managed delivery documentation and customer records.
Higher School of Agricultural
Technology in Zhytomyr TELEKONTAKT 12.2019- 05.2021 Zhytomyr

09.2011-06.2015, Certified Media Service Salesperson
Specialist Sold media services.
English Courses, Green Forest Assisted customers over the phone, addressing inquiries and resolving
School issues related to media services.
02.2024-06.2024, Addressed and resolved customer concerns, ensuring a positive
Upper-Intermediate customer experience.
Certificate
While I don’t have direct experience in IT customer support, I have
developed relevant skills through other roles and experiences:
SKILLS:
Developed communication and problem-solving skills by direct
Organizational and Multitasking engaging with customers.
Customer service
Developed time management skills and the ability to prioritize tasks
Problem-Solving and Conflict
Resolution by efficiently planning and executing delivery routes.
Communication Developed an ability to understand customer needs and provide
Time management appropriate solutions.
Stress resistance

About Me:
LANGUAGES:
I learn fast, quickly adapt to new tools, technologies, and processes.
Polish - Upper-Intermediate I have logical reasoning and analytical skills and strive to continuous
English - Upper-Intermediate self-improvement, regularly seek opportunities to enhance skills and
Ukrainian - Native knowledge in both personal and professional areas.

ADDITIONAL INFO:
Online course ‘Python programming
basics’ - Certificate