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Work experience

Configuration and Implementation Specialist

from 11.2020 to 05.2023 (2 years 6 months)
BCDtriptech, Київ (IT)

• Configured and implemented a complex business travel booking platform (flights, hotels, car rentals) for corporate clients;
• Analyzed client requirements and customized system settings, ensuring alignment with product policies and business objectives;
• Managed daily system configurations, focusing on workflow setups and integrations specifically designed for corporate clients in the business travel sector;
• Collaborated with cross-functional teams, including development, support, and client success, to resolve system issues and enhance platform performance;
• Managed daily communication processes with European and American colleagues, coordinating projects, sharing best practices, and ensuring high-quality service delivery.
• Configured and implemented a complex business travel booking platform (flights, hotels, car rentals) for corporate clients; • Analyzed client requirements and customized system settings, ensuring alignment with product policies and business objectives; Managed daily system configurations, focusing on workflow setups and integrations specifically designed for corporate clients in the business travel sector;
• Collaborated with cross-functional teams, including development, support, and client success, to resolve system issues and enhance platform performance;
• Managed daily communication processes with European and American colleagues, coordinating projects, sharing best practices, and ensuring high-quality service delivery.

Beauty Stylist/Studio Owner

from 09.2017 to 11.2020 (3 years 2 months)
Edith Beauty Corner, Київ (Краса, фітнес, спорт)

• Maintained and provided consultations on hairstyle and makeup decisions and services to a diverse clientele.
• Educated clients on optimal hair and skincare products, ensuring recommendations aligned with their specific hair types and personal preferences.
• Provided personalized recommendations and lessons to clients.
• Opened and managed my beauty studio.
• Maintained and updated client payment records, contributing to seamless financial management and transparency.
• Ensured client satisfaction by delivering high-quality salon services.
• Organized and executed special events that elevated the client experience and showcased salon offerings, further promoting services.

Customer Service Manager

from 12.2016 to 08.2017 (8 months)
Personal Shopper London, Київ (Роздрібна торгівля)

• Supported customers with placing orders and making payments via phone, online, or in person.
• Helped customers make the best possible purchases by providing advice, guidance, and excellent customer service.
• Reported customer issues, supply shortages, and inferior products to management immediately.
• Engaged with customers and ensured any special instructions were followed.
• Collaborated with store departments to ensure efficient service delivery.
• Analyzed and reported product malfunctions (for example, by testing different scenarios or impersonating users).
• Coordinated the creation of digital content via eBay, Amazon, Instagram, and Facebook.

Education

КНУ ім. Тараса шевченка

Переклад з англійської та італійської, Київ
Higher, from 2012 to 2018 (6 years)

Additional education and certificates

Project Management Choice31

2024, 3 місяці
Certificate

Knowledge and skills

• Уміння аналізувати
• Управління ІТ-проєктами
• MS Excel
• Miro
• Jira
• Confluence
• Уміння працювати в режимі багатозадачності
• Маркетингові дослідження
• Аналітичне мислення
• Agile

Language proficiencies

• English — above average
• Italian — above average