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Станіслав
Retention-менеджер
- Considering positions:
- Retention-менеджер, Customer support representative, Team lead
- Age:
- 22 years
- City of residence:
- Lutsk
- Ready to work:
- Remote
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Ukraine, Lutsk
Telegram: @iampher
E-mail: [
Work Experience
Retention manager, NDA (iGaming)
10.2024 – now (Remote)
CIS, iGaming
- Customer interest and return to the project
- Communication with other departments
- User training
- Answers questions regarding the company's products or services
- Responding to customer feedback
- Presenting information and selling company offers
First line chat support, Pin-Up (iGaming)
01.2024 – 05.2024 (Remote)
Ukraine, iGaming
- Responding to customers requests, resolving 1-st line complexity tickets
- Escalating tickets for further investigation to the relevant departments
- SLA prioritization
Graphic, UI/UX designer
01.2018 – 06.2022 (Remote)
Freelance
Education
Lutsk National Technical University
Faculty of Computer and Information Technologies, Computer Science
2023 – 2026
Lutsk Vocational College of Recreational Technologies and Law
Digital technologies, teacher
2021 – 2023
Electronic School Complex in Boleslawiec, PL
Graphic designer, print designer
2018 – 2021
Languages
● Ukrainian ─ Advanced
● English ─ Intermediate
● Polish ─ Intermediate
● Russian ─ Advanced
More resumes of this candidate
- PRO
Lutsk, Remote
Unfinished higher education · Full-time, part-time
- Менеджер онлайн-підтримки, Pin-Up, 5 months
- Менеджер онлайн-підтримки, ManagerLab, 2 months
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