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Retention-менеджер

Considering positions:
Retention-менеджер, Customer support representative, Team lead
Age:
22 years
City of residence:
Lutsk
Ready to work:
Remote

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Stanislav Chaika
Ukraine, Lutsk
Telegram:​ @iampher
E-mail:​ [open contact info](look above in the "contact info" section)

Work Experience​

Retention manager, NDA (iGaming)
10.2024 – now (Remote)​
CIS, iGaming​
- Customer interest and return to the project
- Communication with other departments
- User training
- Answers questions regarding the company's products or services
- Responding to customer feedback
- Presenting information and selling company offers

First line chat support, Pin-Up (iGaming)
01.2024 – 05.2024 (Remote)​
Ukraine, iGaming
- Responding to customers requests, resolving 1-st line complexity tickets
- Escalating tickets for further investigation to the relevant departments
- SLA prioritization

Graphic, UI/UX designer
01.2018 – 06.2022 (Remote)​
Freelance
Education
Lutsk National Technical University
Faculty of Computer and Information Technologies, Computer Science​
2023 – 2026

Lutsk Vocational College of Recreational Technologies and Law
Digital technologies, teacher​
2021 – 2023

Electronic School Complex in Boleslawiec, PL
Graphic designer, print designer​
2018 – 2021

Languages
●​ Ukrainian ─ Advanced
●​ English ─ Intermediate
●​ Polish ─ Intermediate
●​ Russian ─ Advanced

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