Станіслав

Customer support representative

Considering positions:: Customer support representative, Retention-менеджер, Team lead, Support manager, Account manager, Call-оператор, IT-спеціаліст, Менеджер з продажу
Age:: 22 years
City of residence:: Lutsk
Ready to work:: Lutsk, Remote

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Stanislav Chaika
Ukraine, Lutsk
Telegram: @iampher
E-mail: (look above in the "contact info" section)

Work Experience

Retention manager, NDA (iGaming)
10.2024 – 03.2025 (Remote)
03.25 – 08.25 (Pre-VIP Retention Manager)
CIS, iGaming

- Customer interest and return to the project
- Communication with other departments
- User training
- Answers questions regarding the company's products or services
- Responding to customer feedback
- Presenting information and selling company offers

First line chat support, Pin-Up (iGaming)
01.2024 – 05.2024 (Remote)
Ukraine, iGaming
- Responding to customers requests, resolving 1-st line complexity tickets
- Escalating tickets for further investigation to the relevant departments
- SLA prioritization

Graphic, UI/UX designer
01.2018 – 06.2022 (Remote)
Freelance
Education
Lutsk National Technical University
Faculty of Computer and Information Technologies, Computer Science
2023 – 2026

Lutsk Vocational College of Recreational Technologies and Law
Digital technologies, teacher
2021 – 2023

Electronic School Complex in Boleslawiec, PL
Graphic designer, print designer
2018 – 2021

Languages
● Ukrainian ─ Advanced
● English ─ Intermediate
● Polish ─ Intermediate
● Russian ─ Advanced

Станіслав

Customer support representative

Contact information

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