Яна

Yana Hrebeniuk
Guest Relations Manager

Dedicated Guest Relations Manager in Tourism industry with 3 years of
experience ensuring top-notch service and unforgettable experiences for
guests.

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Cyprus, Girne

WORK EXPERIENCE

GUEST RELATIONS MANAGER
BLUE MARLIN DELUXE SPA & RESORT | TURKEY, ALANYA
Apr.2022 - 0
Welcoming and coordinating guests, ensuring a warm and friendly atmosphere, Writing welcoming cards,
preparing amenities, Assisting in arranging reservations, Familiar with all room types and rates in the hotel and their
availability status, up-sell whenever possible, Providing information about hotel, town attractions and activities,
Coordinating all travel arrangements including , Providing customer service, Monitoring cleanliness and sanitation
of assigned work areas and providing information of Property's amenities and services, Managing guest folios,
Resolving complaints and concerns, Ensuring that all check-ins and check-outs are handled smoothly without
unnecessary delay or discomfort to any guests, Monitoring and responding to guest reviews and feedback, taking
appropriate actions to address any concerns, Coordinating with other departments, keeping records of staff work
schedules, Developing a professional and courteous working relationship with colleagues within the Front Office
and maintain an effective flow of communication with all hotel personnel, Managing booking. com account.
Keywords: Attention to detail, customer-oriented service, adaptability, flexibility, positive attitude, listening skills,
guests’ satisfaction.

TEACHER OF ENGLISH
COMPREHENSIVE SCHOOL | UKRAINE, SLAVYANSK
Jan.2015 - 0

ADMINISTRATOR
CHILDREN’S LINGUISTIC CENTER”YULA” | UKRAINE, SLAVYANSK
Sep.2014 - May.2017

SECURITY OFFICER
DONETSK INTERNATIONAL AIRPORT | UKRAINE, DONETSK
Jun.2014 - Sep.2014
EDUCATION

MASTER
INSTITUTE OF FOREIGN LANGUAGES
Sep.2009 - May.2014

SKILLS LANGUAGES

Decision making Russian Native
People management Ukrainian Native
Emotional intelligence English Fluent
Negotiation skills Turkish Basic
Google Ads Spanish Basic
Digital media
Canva
Editing
Research
PowerPoint
Body language
Critical thinking
Active listening
Attention to detail
Feedback acceptance
Data analysis
Teamwork
Creativity
Flexibility
Adaptability
Communication
Problem-solving
Attention to detail

INTERESTS

Cooking
Music
Traveling
Reading
Learning Languages
Fitness