Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/13005853/

Work experience

Sales Manager

from 06.2021 to 02.2025 (3 years 8 months)
Union Bank of Nigeria, Remote (Finance, banking, and insurance)

Developed and executed sales strategies, leading to an increase in merchant acquisition and improved sales numbers.
Managed relationships and ensured seamless transactions for clients.
Provided off-site technical support for POS systems.
Developed strategies to cross-sell financial products.
Consistently exceeded sales targets and built strong, lasting relationships with merchants.

Customer service manager

from 10.2020 to 05.2021 (7 months)
Ivan Travels and Tour, Remote (Hotel and restaurant industry)

Managed outbound calls and emails to follow up on customer inquiries, successfully converting leads into bookings.
Scheduled and coordinated client appointments with travel partners, ensuring seamless service delivery.
Maintained a detailed customer database for future engagements and retention strategies.
Provided exceptional customer service, addressing inquiries and resolving booking issues promptly.

Education

Cross River University of Technology

Electrical/Electronics Engineering, Other countries
Higher, from 2012 to 2018 (6 years)

Additional education and certificates

Virtual Assistant, ALX

3 Months

Knowledge and skills

• Development of sales strategy
• Cross-selling
• Sale of financial services
• Reporting
• Data management
• Data analysis
• Customer Relationship Management
• Sales management
• MS Excel
• Microsoft 365
• Conducting negotiations
• B2B Sales

Language proficiencies

English — fluent

References

Victor Oqua Ekpenyong

Victor Oqua Ekpenyong

Sales manager, Ape Premium