Вікторія

Viktoriia Bondarchuk
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Khmelnitskyi, Ukraine | [open contact info](look above in the "contact info" section)

Work Experience
SUPPLY EXPERT Oct 2024 - Present

OBRIO: project Nebula: Spiritual Guidance Platform

Maintained high customer service standards by delivering accurate and timely information while
fostering a positive user experience.
Collaborated with internal teams to address complex user concerns and provide tailored solutions.
Ensured compliance with confidentiality policies and data protection regulations to safeguard user
information.
Consistently achieved key performance metrics, including response time, user satisfaction scores, and
resolution rates.

CUSTOMER SUPPORT REPRESENTATIVE Aug 2022 - Oct 2024

Namecheap, Inc.

Provided exceptional support to customers by resolving technical issues, guiding them through the SSL
setup processes, and account management issues via chat and email.
Collaborated with the technical team to address and resolve complex issues, enhancing the overall
customer experience.
Achieved a 95% customer satisfaction rate by consistently delivering timely and accurate solutions.
Continuously improved investigation and time management skills.

PART-TIME TRAINER Mar 2023 - Oct 2024

Namecheap, Inc.

Conducted training sessions on products and services, enhancing the support team's technical knowledge
and customer-handling skills.
Mentored new hires in the department, ensuring they were proficient in product knowledge and customer
support best practices.
Trained new team members, contributing to a 20% improvement in onboarding efficiency.
Effectively managed the cooperation with UA and IN teams of trainees.

SOMMELIER ASSISTANT (SALES MANAGER) Jun 2021 - Feb 2022

Вина Світу (Wine World)

Managed wine sales, engaging with customers to understand their preferences and recommend suitable
options, leading to a 15% boost in wine sales.
Maintained inventory and updated records, ensuring the availability of popular and seasonal wines.
Assisted the head sommelier in curating wine selections, contributing to a 20% increase in customer
satisfaction with wine pairings.
Organized and led wine-tasting events, enhancing customer knowledge and driving sales of high-margin
wines.

Education
IVAN FRANKO NATIONAL UNIVERSITY OF LVIV Sep 2019 - Jun 2023
Bachelor’s degree, Tourism and Travel Services Management

Skills
Languages: Ukrainian (native), English (B2+)
Software: Excel, Jira, Confluence, Figma, Google (Sheets, Drive, Docs, Gmail), Kayako, Trello, Canva,
CapCut, VN, Picsart, Snapseed, Verba.
Hard skills: Data analysis, video editing, social media strategy, creative storytelling, presentation skills,
trends analysis and adaptation.
Soft skills: Strategic planning, creative problem-solving, relationship building, strong communication
skills, fast learning, good self-educational skills, time management, and adaptability.