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Work experience

Call Centre, Logistics and Sales Administrator (CLS Manager)

from 01.2024 to 01.2025 (1 year)
NY Medical Дистанційно (Медицина, охорона здоров'я, аптеки), Remote (Medicine, pharmacy)

- Handled calls to patients, clients, pharmacies, insurance companies and Laboratories, giving reliable information needed

- Implemented sales plans to increase product visibility, boost revenue, and expand market reach.

- Responded to and resolving inquiries—whether simple or complex—while maintaining a positive experience.

- Ensured seamless coordination between suppliers, warehouses, and delivery teams to keep operations efficient.

- Organized and maintain files, create filing/record keeping system

-Utilized MS Excel and project management tools for proper operation of tasks

- Managed crises in area of delays, inventory shortages, or customs complications, by anticipating disruptions and develop contingency plans to keep things on track.

- Analyzed customer metrics, track performance indicators, and use software to forecast demand and improve delivery timelines.

- Built sales partnerships with retailers and distributors, ensuring product placement and brand loyalty.

- Stayed updated with advancement in medical treatment and technologies

Customer Service and Medical Sales Representative

from 02.2022 to 11.2023 (1 year 9 months)
Healthy Nutrition group LLC, Дистанційно (Краса, фітнес, спорт), Kyiv (Beauty, fitness, sports)

- Assisted with sales and upselling of products to the right audience

- Educated customers on product features, services, and troubleshooting to enhance their overall experience.

- Gathered customer feedback to help improve services, products, and overall user experience

- Handled in-coming calls, out- going calls and emailing of patient and achieved 75 percent customer conversion in reactivation of subscription

- Cultivated strong connections with healthcare professionals, hospitals, and distributors to expand business opportunities.

CRM/HR Specialist

from 07.2020 to 08.2021 (1 year 1 month)
Mitotech, Remote (IT)

- Handled customer concerns from the first interaction to resolution, making sure no issue was left unresolved.

- Managed data integrity, segmentation, and database hygiene.

- Configured workflows, automation, and integrations for efficiency.

- Refined lead scoring, tracking, and lifecycle stages.

Administrative assistant/HR Analyst

from 03.2018 to 06.2021 (3 years 3 months)
Golden Gates Recruiters, Remote (Recruiting and HR)

- Coordinated schedule, appointments, reservations, phone calls, meetings, emails and travel arrangements

- Provided support in the administration and maintenance of the HRIS system, ensuring its smooth functioning and optimal performance.

- Scheduled interviews, send reminders, and ensure both the candidate and recruiter are prepped.

- Assisted with the preparation of business presentations including text and electronic presentations.

- Collaborated in maintaining a system for organizing and storing both electronic and hard-copy information and records and implement record retention policies and procedures.

Junior Recruiter

from 03.2017 to 03.2018 (1 year)
Golden Gates Recruiters, Kyiv (Recruiting and HR)

- Managed the full recruiting lifecycle across a variety of open roles helping management find, hire, and retain quality talent

- Assisted with salary discussions, contract preparation, and onboarding details

- Fostered high-touch relationships with a database of qualified active and passive talent to pull from as new positions open up

- Partnered with recruiting team and senior managers to design, refine, and implement innovative recruiting strategies

Sales assistant

from 10.2016 to 06.2017 (8 months)
GMB Ltd, Remote (Design)

- Stayed ahead of industry trends, competitor activities, and regulatory changes to adjust sales strategies effectively.

- Collaborated on sales plans to drive revenue growth for medical products and services.

- Provided expert advice, ensuring clients understand their benefits, usage, and compliance requirements.

Education

National University of Kyiv-Mohyla Academy

BA, English and literature,, Kyiv
Higher, from 2018 to 2021 (3 years)

Taras Shevchenko National University of Kyiv

Computer Science, Kyiv
Higher, from 2014 to 2018 (4 years)

Knowledge and skills

• Organizational skills
• Ability to work in multitasking mode
• The first line of support
• Punctuality
• Receiving and processing orders
• Copywriting
• Work with customers
• Fast typing
• Time management
• Ability to quickly learn new information
• Attentiveness
• Freshdesk
• Trello
• Asana
• QuickBooks
• Room reservation
• MS Word
• MS Excel
• MS PowerPoint
• Google workplace
• Google
• Zoom
• Social media
• Medical transcrption
• High working capacity
• Zoho CRM
• Attracting new customers

Language proficiencies

• English — fluent
• Ukrainian — beginner