Ihor

Rudenko Ihor
Technical Project manager
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Wroclaw, Poland

SUMMARY​​ ​ ​ ​ ​ ​ ​ ​
Experienced and technically savvy Technical Project Manager with 6 years of successfully leading
end-to-end delivery of complex software solutions, including e-commerce platforms, mobile
applications, CRM and ERP systems. Proven ability to manage projects with high technical
complexity, involving system architecture decisions, API integrations, and cross-functional
engineering teams.
Combining strong project management skills with a solid understanding of software development
processes, I effectively bridge the gap between business needs and technical execution. Skilled in
risk management, resource planning, and stakeholder communication, I excel at delivering scalable,
high-performance solutions on time and within budget.
Beyond project delivery, I have been actively involved in team recruitment, technical resource
planning, and process optimization, helping to build and mentor high-performing engineering teams.
My background enables me to analyze technical risks, evaluate architectural trade-offs, and propose
strategic solutions to improve both product quality and delivery velocity.
Having managed projects for international clients across multiple industries, I bring strong
cross-cultural communication skills and a solution-oriented mindset, enabling me to navigate
complex stakeholder landscapes and align technical roadmaps with business objectives.
Passionate about driving technical excellence, I am eager to contribute my expertise to
forward-thinking organizations where I can lead impactful projects, optimize development
processes, and deliver high-quality, business-critical solutions.

SOFT SKILLS​ ​ ​ ​ ​ ​
Leadership, Communication, Problem-Solving, Adaptability, Time Management, Team Building.

HARD SKILLS​ ​ ​ ​ ​
Agile Methodology, Waterfall, SCRUM, Kanban, Gantt Chart, WBS, Pre-sales and upsales activities,
Project Management Methodologies, Budgeting and Financial Management, Risk Management,
Scheduling and Time Management, Quality Assurance, Technical Understanding,
EXPERIENCE
SUPPORT.UA, Ukraine – Technical Project Manager
support.ua
(March 2023 – March 2025)
As a Technical Project Manager at SUPPORT.UA, I managed and delivered complex technical projects,
ensuring alignment between business goals and engineering execution. My responsibilities included
driving the development of a custom ERP system, mobile applications, and web platforms, collaborating
closely with software architects, developers, and QA teams to ensure scalable, maintainable, and
high-performance solutions.

Responsibilities:

●​ Technical Project Ownership: Led end-to-end project delivery with a strong focus on technical
feasibility, system design considerations, and infrastructure requirements.
●​ Requirements Engineering: Translated business needs into clear technical requirements,
working with stakeholders and engineers to ensure accurate scoping and prioritization.
●​ Technical Risk Management: Identified and mitigated technical risks, including architectural
concerns, scalability issues, and integration complexities.
●​ Cross-functional Collaboration: Facilitated close collaboration between Product Owners,
developers, QA engineers, DevOps, and UI/UX teams, ensuring technical alignment throughout
all phases.
●​ Architecture & Solution Design Support: Worked alongside solution architects and lead
developers to review and validate system architecture and design proposals.
●​ Deployment and Release Planning: Managed release schedules, coordinated deployment
activities, and ensured successful rollouts with minimal downtime.
●​ Process Improvement & Agile Delivery: Championed Agile methodologies (Scrum, Kanban), led
sprint planning, retrospectives, and implemented continuous improvement processes tailored for
engineering teams.
●​ Technical Documentation Oversight: Ensured creation and maintenance of technical
documentation, user stories, and acceptance criteria for development teams.

Achievements:

●​ Scalable ERP Delivery: Successfully managed the design and deployment of a scalable ERP
platform used across multiple departments, ensuring modularity and future extensibility.
●​ Improved Technical Collaboration: Introduced technical grooming sessions and architecture
review checkpoints, leading to improved solution quality and reduced rework during
development cycles.
●​ Deployment Process Optimization: Streamlined CI/CD pipeline coordination and release
management, reducing time-to-market for new software features by 30%.
●​ Technical Debt Reduction: Initiated and managed a backlog grooming process focused on
reducing technical debt across key legacy systems.
WEZOM, Ukraine – Head of Technical Support Department
wezom.com
(April 2020 – February 2023)

As Head of Technical Support, I led the department’s transformation, optimizing workflows, enhancing
service quality, and aligning technical support with business objectives. My role encompassed strategic
planning, process automation, team leadership, and direct involvement in business development
initiatives.

Responsibilities:

●​ Team Leadership & Process Optimization: Managed and developed a high-performing support
team, improving response times and operational efficiency.
●​ Strategic Planning & Budget Management: Designed and executed departmental strategies,
managed budgets, and ensured alignment with company objectives.
●​ Workflow Coordination & Task Alignment: Led team briefings, assigned responsibilities, and
maintained progress tracking to meet project milestones.
●​ Contract Negotiations & Business Development: Prepared tender proposals, negotiated
contracts, and contributed to sales strategies.
●​ Project Management: Oversaw the full lifecycle of multiple projects, ensuring timely and
high-quality delivery.

Achievements:

●​ Enhanced Performance & Service Quality: Implemented KPI-driven metrics and continuous
training programs, improving team productivity and service standards.
●​ Process Automation: Developed and integrated an automated service payment system,
reducing manual workload and allowing the team to focus on core technical tasks.

WEZOM, Ukraine – Project manager
wezom.com
(September 2019 – April 2020)

As a Project Manager at WEZOM, I successfully led diverse projects, including E-commerce platforms,
TMS solutions, and mobile applications. My role encompassed full-cycle project management, ensuring
seamless execution, high-quality deliverables, and strong client relationships.

Responsibilities:

●​ Client Engagement & Solution Delivery: Maintained direct communication with clients, analyzing
their needs and providing tailored solutions to improve business processes.
 ●​ Project Planning & Coordination: Developed and maintained project documentation, ensuring
clear requirements and alignment with client expectations.
●​ Cross-Functional Team Leadership: Managed and motivated a team of developers, designers,
and QA engineers, fostering collaboration and maximizing efficiency.
●​ Task & Timeline Management: Assigned tasks strategically, tracked progress, and ensured
adherence to project milestones.
●​ Release Planning & Execution: Defined release strategies, prioritized tasks, and optimized
development cycles for timely and successful product launches.
●​ Risk & Issue Management: Monitored project progress, proactively identifying and resolving
potential roadblocks to maintain project momentum.

Achievements:

●​ Successfully delivered multiple projects on time and within scope, improving client satisfaction
and retention.
●​ Enhanced project workflow efficiency by implementing structured task management and
prioritization strategies.
●​ Strengthened collaboration between departments, improving communication and overall team
performance.

HOTKEY, Ukraine – Support Manager
(December 2018 – August 2019)

As a Support Manager at HOTKEY, I was responsible for delivering high-quality customer support,
ensuring a seamless experience for users of CRM systems. My role encompassed efficient issue
resolution, technical troubleshooting, and proactive customer engagement to enhance satisfaction and
retention.

Responsibilities:

●​ Customer Support & Issue Resolution: Handled and resolved a wide range of customer inquiries
related to company products, ensuring timely and effective solutions.
●​ Customer Experience Management: Maintained a high level of client satisfaction by addressing
concerns promptly, professionally, and with a problem-solving mindset.
●​ Technical Troubleshooting: Diagnosed and resolved technical issues within CRM and ERP
systems, working closely with development teams when necessary.
●​ Process Optimization: Identified recurring issues and contributed to the improvement of support
workflows to enhance efficiency and service quality.

Achievements:

●​ Improved response and resolution times, leading to increased customer satisfaction and
retention.
●​ Streamlined troubleshooting processes, reducing the volume of repetitive issues and improving
overall support efficiency.
●​ Strengthened collaboration between technical and support teams, resulting in faster issue
resolution and product improvements.
EDUCATION

Course “PMP Certification Exam Prep Course”, udemy.com
March 2025

Completed course of project management which covered the PMBOK Guide (6th & 7th editions), Agile
Practice Guide, and key PMP exam concepts. Gained in-depth knowledge of all 49 PMBOK processes,
EVM, communication, and estimating formulas, along with exam strategies and agile project
management fundamentals. Successfully trained to apply best practices in real-world project
management scenarios.

Course “Java Core”
May 2022
I have learned the fundamentals of Java Core and studied the basic principles of OOP, application design
structures, REST API, Spring Framework, DataBases (MySQL, PostgreSQL), JDBC, and Git.

Course “Project Manager”, WEZOM Academy, Ukraine
May 2021 – August 2021
Completed an exclusive, experience-based Project Management course led by the company’s CEO,
focused on real-world strategies and best practices. The course covered advanced techniques in project
execution, risk assessment, team leadership, and client relations, providing practical insights drawn
directly from the CEO’s industry experience.

Course “Project management”, ITVDN.com
February 2020
Gained practical knowledge in project planning, risk management, stakeholder communication, and team
coordination. Developed skills in using project management tools and methodologies, including Agile
and Waterfall, to effectively lead projects from initiation to successful completion.

Kherson National Technical University, Kherson, Ukraine – Master’s degree
September 2014 – December 2019
Automation and computer-integrated technologies

LANGUAGES
English - Upper-Intermediate
Ukrainian - Native
Russian - Native
Polish - Elementary