Владлен

VLADLEN sTORCHAK
Senior Sales manager

About Me
I am seeking the position of Chat Support Agent at
to apply my experience in sales, customer service,
and data management to provide high-level
customer support.

Experience
Contact Kyiv, Ukraine | [2022 Feb - May 2022]
[open contact info](look above in the "contact info" section) Sales Consultant in a Premium-Brand Store “Swarovski”
[open contact info](look above in the "contact info" section) Advised clients on the product range, identifying
their needs and offering optimal solutions.
Tbilisi, Georgia Adapted to diverse customer needs through deep
psychology understanding.
Education Kyiv, Ukraine | [2022 Jul - Mar 2024]
South Ukrainian National Customer Support Specialist (Remote)
Pedagogical University named
after K. D. Ushynsky (PUNPU) Conducted cold and warm calls to attract new
clients and support existing ones.
Secondary Education Kept detailed records for each client in the CRM
English Teacher system, ensuring accuracy and relevance.
2019 - 2023 Transferred client information between
departments to improve coordination and service.
Skills Composed and sent commercial offers and
informational emails, increasing client
Client Managemen engagement.

Business Writin Kyiv, Ukraine | [May 2024 - jan 2025]
Time & Crisis Managemen Senior Sales manager in “Dragon Capital” (Remote)
Maintained long-term relationships with clients,
CRM & Data Managemen ensuring high levels of satisfaction and loyalty
Proactive Problem-Solving: Independently
Virtual Communication resolved challenges, ensuring smooth sales
Tools processes and client satisfaction
Client Relationship Management: Maintained and
Language expanded client portfolios through personalized,
remote-first service.
ENGLIS
UKRAINIA
RUSSIAN