Oleksandr

Olexandr Summary

Lytvyn
- Team leader of more than 10 people team
- Jira, con uence, grafana, kubernetis, kibana, sentry,
swagger experience
IT Support L2/L3,
- Worked with bitbucked, jenkins, argocd, kubernetis,
Team lead, scala
redpanda, sql and postgress databeses, intellij idea
developer support
- Experience in a bug resolving, adding features and
technical updates, deploying services to production as scala
developer
Personal Info
- Experience in Igaming domain
Vyshneve, Ukraine
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) Work Experience
L3 Support/Technical support team lead/Scala developer
Skills support, Velitech Group, Remote
October 2019 - Present
Teamwork
L2/L3 Support, support team lead, scala developer support:

Leadership - Communication with business clients and developer
teams on a hard and massive cases/bugs
Communication - Troubleshooting platform incidents
- Setup Jira and bitbucket con gurations due to the other
Problem-solving teams requests
- Monitor team performance, analyzing key metrics such as
Analytical Skills
response times, resolution times to ensure high-quality
support.
Scala
- Leading more then ten people team
JIRA - Maintain and update a knowledge base with solutions to
common issues and troubleshooting guides to the support
Kibana team.
- Resolve some bugs, make features and technical updates
Languages as scala developer
- Deploying service and con guration udpates to stage and
English
production

Ukrainian Technical support, Hubber LLC , Kyiv
November 2017 - October 2019
Providing technical side support for customers (company
clients and colleagues from commercial department):
- E-mail,skype,chat,telegram communiations with platform
clients (ZenDesk, Jira SD)
- Provide resolutions, if issue can be xed on user interface
- Repeat and con rm bug (also using browser dev tools),
then create issue in Jira
- Work with databases (mongodb and mysql) and API of
partners platform(using Postman)
- Set bugs priority - Help with regress testing (QA)
- Teaching colleagues how to work with asystem
- Filling knowledge base in con uence
Regional Manager, Kidigo LLC, Kyiv
August 2016 - October 2017
Full cycle of customer support.
Responsibilities:
- Searching a new client
- Negotiations with customers, preparation and conclusion
of contracts for the supply of company products
- Preparation of commercial o ers
- After-sales customer support
- Solving complex issues and reclamations

Visa manager, Obriy, American Express, Kyiv
May 2013 - July 2016
Providing a full visa support cycle for the corporate clients

Education
Bacaleor of acoustic technologies, Kyiv Polytech Institute
September 2001 - May 2006