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Mykyta
Customer support, Account Manager
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Address: Kyiv, Vatslava Havel Blvd., 33
Phone: [
Email: [
Date of Birth: 13.12.1994, Luhansk
Work Experience
Leading Ads
Account Manager
November 2024 – Present
● Handling technical issues, profile setup, appeal submissions.
● Supporting and optimizing profiles, calculating offers, filling in reports.
Frozeon
Customer Support / Lead Customer Support
June 2023 – May 2024
● Started as Customer Support and later became Lead Customer Support handling two
projects at once.
● Communicating with customers, providing full-service support, processing and
verifying transactions.
Playson
Technical Support Specialist
January 2023 – April 2023
● Completed internship, learned to work with systems such as Foreman, GitHub,
Amazon Web Services.
● Studied programming languages (XML, JavaScript), working with WL-codes and
WL-id.
● Solved player environment issues and gameplay errors.
DMarket
Support Sales Manager
May 2021 – January 2023
● Provided user support, handled product and refund requests.
● Worked with international users, English as a working language.
● Managed keys and gifts for gaming platforms.
● Developed bots for automation.
● Processed transactions (Visa, MasterCard, Bitcoin, LTC).
RetroMagaz
Administrator Assistant
February 2021 – May 2021
● Monitored the gaming market, managed product accounting, worked with 1C.
United Tobacco
Forwarder
October 2020 – January 2021
● Responsible for logistics and delivery in the Kyiv region during the quarantine period.
Creen Balance
Call Center Manager | Team Leader
June 2020 – October 2020
● Sales, working with hot clients, consultations, team training.
● Promoted to Team Leader after 2 months, managed the B2B sector.
Shop "Nasoloda"
Store Administrator
October 2019 – June 2021
● Worked with VIP clients, managed sales staff, product accounting, and order
management.
Education
University "Ukraine", Kyiv
Faculty: Publishing and Editing
Bachelor's Degree, 2013-2017
College "Technology and Design - KTD LNU", Luhansk
Faculty: Tourism Services
2 years, academic leave, 2011-2013
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The candidate's resume is posted at https://www.work.ua/resumes/13137589/