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Personal assistant
- Considering positions:
- Personal assistant, Customer service manager, Нутриціолог, Support manager, Менеджер роботи з нерухомістю, Координатор, Direct менеджер, Менеджер проєктів, Асистент диспетчера
- City of residence:
- Kyiv
- Ready to work:
- Remote
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Khrystyna Trach
Service Manager | Customer Relations | Project Management
Contact Information
South of France
[open contact info ](look above in the "contact info" section)
PROFILE
Multilingual professional with extensive experience in customer service, project coordination, and sales. Skilled in
managing customer relations, optimizing internal processes, and leading cross-functional teams. Strong
communication and organizational abilities, with a proven track record of enhancing customer satisfaction and
driving business growth. Seeking a Service Manager role in a European company, with openness to HR, product
management, or personal assistant positions. Available for remote work or travel-based roles.
WORK EXPERIENCE
Patient Coordinator
Image Orthodontics, San Francisco, USA | 09/2023 – 12/2024
● Provided high-quality patient support, including appointment scheduling, treatment consultation, and
financial advising.
● Handled financial processes: contract preparation and payment handling.
● Trained and onboarded new reception staff across three office locations.
● Led marketing initiatives, resulting in over 1,000 new clients and improving the clinic's Google rating
from 4.2 to 4.8 through targeted review campaigns.
● Reduced outstanding debt by $60,000 through proactive collection strategies.
● Balanced multiple responsibilities, enhancing time management and prioritization skills.
Advertising Sales Representative
NewTimes Magazine, San Francisco, USA | 04/2024 – 10/2024 (Part-time)
● Secured advertising deals and expanded the client base for a Russian-language publication.
● Strengthened sales and communication skills by working with diverse, multilingual clients.
Sales Manager & Educational Curator
Sol Consulting, Kyiv, Ukraine | 02/2021 – 02/2022
● Increased student completion rate from 40% to 90% through proactive motivation strategies.
● Led the sales process, achieving $30,000 in revenue within 10 days by selling educational programs.
● Reduced overdue payments from 30% to 10% by enhancing client financial compliance.
● Coordinated across a 60-member team, improving operational workflows and client satisfaction.
Personal Assistant
Commodity Business Step by Step, Kyiv, Ukraine | 05/2022 – 11/2022
● Managed scheduling, meetings, and documentation for executive leadership.
● Oversaw the hiring and onboarding process, including new employee adaptation.
EDUCATION
Kyiv National Linguistic University, Kyiv, Ukraine
Bachelor of Spanish and English Translation, 07/2020
● GPA: 4.0
● Relevant Coursework: Translation Techniques in Modern Contexts
SKILLS
Languages: English (Fluent), Spanish (Fluent), Ukrainian (Native), Russian (Native), French (Basic)
Customer Service: Patient Coordination, Client Communication, Financial Consulting
Sales & Marketing: Sales Strategy, Marketing Campaigns, Client Acquisition
Operations Management: Scheduling, Onboarding, Office Administration
Technical Tools: MS Office, Google Suite, Canva, Trello, Zoom
CERTIFICATIONS & TRAINING
● Project Management (Coursera, 2022)
● Group Coaching with Andrey Pivovarov
GDPR Clause:
I hereby consent to the processing of my personal data included in my CV for the purposes of the recruitment process in
accordance with Regulation (EU) 2016/679 (General Data Protection Regulation).
Service Manager | Customer Relations | Project Management
Contact Information
South of France
[
PROFILE
Multilingual professional with extensive experience in customer service, project coordination, and sales. Skilled in
managing customer relations, optimizing internal processes, and leading cross-functional teams. Strong
communication and organizational abilities, with a proven track record of enhancing customer satisfaction and
driving business growth. Seeking a Service Manager role in a European company, with openness to HR, product
management, or personal assistant positions. Available for remote work or travel-based roles.
WORK EXPERIENCE
Patient Coordinator
Image Orthodontics, San Francisco, USA | 09/2023 – 12/2024
● Provided high-quality patient support, including appointment scheduling, treatment consultation, and
financial advising.
● Handled financial processes: contract preparation and payment handling.
● Trained and onboarded new reception staff across three office locations.
● Led marketing initiatives, resulting in over 1,000 new clients and improving the clinic's Google rating
from 4.2 to 4.8 through targeted review campaigns.
● Reduced outstanding debt by $60,000 through proactive collection strategies.
● Balanced multiple responsibilities, enhancing time management and prioritization skills.
Advertising Sales Representative
NewTimes Magazine, San Francisco, USA | 04/2024 – 10/2024 (Part-time)
● Secured advertising deals and expanded the client base for a Russian-language publication.
● Strengthened sales and communication skills by working with diverse, multilingual clients.
Sales Manager & Educational Curator
Sol Consulting, Kyiv, Ukraine | 02/2021 – 02/2022
● Increased student completion rate from 40% to 90% through proactive motivation strategies.
● Led the sales process, achieving $30,000 in revenue within 10 days by selling educational programs.
● Reduced overdue payments from 30% to 10% by enhancing client financial compliance.
● Coordinated across a 60-member team, improving operational workflows and client satisfaction.
Personal Assistant
Commodity Business Step by Step, Kyiv, Ukraine | 05/2022 – 11/2022
● Managed scheduling, meetings, and documentation for executive leadership.
● Oversaw the hiring and onboarding process, including new employee adaptation.
EDUCATION
Kyiv National Linguistic University, Kyiv, Ukraine
Bachelor of Spanish and English Translation, 07/2020
● GPA: 4.0
● Relevant Coursework: Translation Techniques in Modern Contexts
SKILLS
Languages: English (Fluent), Spanish (Fluent), Ukrainian (Native), Russian (Native), French (Basic)
Customer Service: Patient Coordination, Client Communication, Financial Consulting
Sales & Marketing: Sales Strategy, Marketing Campaigns, Client Acquisition
Operations Management: Scheduling, Onboarding, Office Administration
Technical Tools: MS Office, Google Suite, Canva, Trello, Zoom
CERTIFICATIONS & TRAINING
● Project Management (Coursera, 2022)
● Group Coaching with Andrey Pivovarov
GDPR Clause:
I hereby consent to the processing of my personal data included in my CV for the purposes of the recruitment process in
accordance with Regulation (EU) 2016/679 (General Data Protection Regulation).
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The candidate's resume is posted at https://www.work.ua/resumes/13138072/