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Sales representative

Considering positions:
Sales representative, Оператор call-центра, Менеджер з продажу
City of residence:
Dnipro
Ready to work:
Remote

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Yurchenko Kuzma
Age: 23
City: Dnipro, Ukraine

Contacts
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

Expirience
Sales representative
Jul 2021 (current job)

Used to work as a dispatcher or sales manager for private moving, appliance repair, HVAC and
duct cleaning and repair companies based in the US and Canada.

Reached high conversion rates (~25% for moving and ~60-70% for appliance repair in sales).

Mentored multiple trainees for similar roles and positions in those companies.

- Working with hot leads;
- Customer service;
- Sales skills;
- Multitasking;
- Providing quick and accurate estimates for moves;
- Organizing crew schedule;
- Working with CRM software such as SmartMoving, Moveboard, HouseCallPro, Workiz;
- Working with Thumbtack, YELP, Elocal, Angies List;

Sales representative
Dec 2020 – Jul 2021
«FunPay», Worldwide (Video games services and sales)

- contacting with customers via chat, communication and clarification of orders, mainly in English;
- tasks transfer to the appropriate group of performers;
- providing communication of the customer with the performers;
- monitoring the implementation of tasks, solving related problems and issues.

Education
Technical school of Paton, Dnipro
Software engineering
Post-secondary education, 2017 – 2021

Professional and other skills
• B2C sales
• Customer relations
• Customer service
• CRM software
• Advanced PC user
• Fast learner
• Great written and spoken English

Languages
• English ─ С1

• Russian ─ C2

• Ukrainian ─ C2

Other contacts
Telegram - https://t.me/choomasi
WhatsApp - [open contact info](look above in the "contact info" section)

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