Яна

YANA MYRONIUK
15.03.2001

PROFILE

I am a dedicated, highly responsible and results-oriented professional.
My strengths include strong communication skills, a collaborative
mindset, and the ability to adapt quickly in dynamic environments.
CONTACT Proven ability to work effectively both in teams and independently and
learn quickly. Demonstrate resilience under pressure and maintain a
motivated approach to achieving goals. Committed to delivering high-
[open contact info](look above in the "contact info" section)
(Viber, Telegram, WhatsApp)
quality results and fostering positive working relationships.
I have experience working with diverse international clients and
[open contact info](look above in the "contact info" section) managing complex documentation processes. With a proven track
record as a business travel consultant and office manager, I excel in
conflict resolution and thrive under pressure.
EDUCATION
WORK EXPERIENCE
2018 - 2021
UNIVERSITY OF INFORMATION CWT eCenter - Rzeszów, Poland 2022 - 2025
TECHNOLOGY AND Business Travel Counselor
MANAGEMENT IN RZESZÓW
Create and complete travel arrangements (air, hotel, car rental)
Bachelor of English Philology Customer service and problem-resolving
Working in a multinational environment
Ensuring all travel arrangements comply with company policies and
SKILLS regulations.
Maintaining strong relationships with travel vendors and clients to
ensure smooth travel experiences.
Customer Service
Teamwork MIO Trans - Rzeszów, Poland 2020 - 2021
Office and invoice manager
Time Management
Creating and issuing accurate invoices for services rendered, ensuring
Leadership
all details are correct.
Effective Communication Generating financial reports related to invoicing and accounts
Critical Thinking receivable to support management decision-making.
Monitoring outstanding invoices and following up with clients to
Conflict Resolution
ensure timely payments.
Invoice Processing Managing daily office activities, including scheduling,
Flexibility & Adaptability correspondence, and documentation.
Travel Arrangement
Hotel Imperium - Rzeszów, Poland 2019 - 2020
Front Desk Manager
LANGUAGES Handling reservations, updating booking information, and assisting
guests with room availability inquiries.
Welcoming, checking in, and checking out guests, assisting with
English - B2
inquiries, and ensuring a positive guest experience.
Polish - B2
Handling guest complaints and issues promptly, aiming to provide
Ukrainian (Native)
satisfactory solutions and improve guest satisfaction.
Processing guest payments, handling cash, credit card transactions,
and maintaining accurate billing records.