Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/13155625/?puid=78368

Work experience

Executive assistant

from 07.2024 to now (1 year 1 month)
Eight turn crepe, Remote (Food industry)

. Managing schedules, correspondence, and communications of key executives.
. Drafting letters and documents, and collecting and analyzing information.
. Planning and scheduling meetings, conferences, teleconferences, and travel
Reading, researching, and routing correspondence.
. Handling phones, mail, filing, and general office management
Responding to customers via email,phone calls and chatbox who want to buy the companies franchiese.

Customer support representative

from 05.2023 to 05.2024 (1 year)
Manhattan Dental Spa., Remote (Medicine, pharmacy)

. Supporting patients on their dental journey via text, phone and live chat.
. Scheduling dental appointments with leads and collecting payment from them (up to 500 leads per week).

. Reaching out to new leads.
. 
Managing patients in CRM.

. Understanding patient needs and offering other services based on those needs

. Scheduling patients with client calendar.

. Creating predefined reports to update clients.

. Come up with solutions in order to meet Clients satisfaction

Sales representative

from 01.2022 to 02.2023 (1 year 1 month)
American international logistics, Remote (Transportation and logistics)

. Quoting leads

. Calling, texting and email quotes to customers

. Call missed calls, answer messages

. Booking/making reservations for customers,
Following up with customers who are yet to sign confirmation documents.

. Posting of customers orders on The national Load board (Central Dispatch) and searching for carriers(drivers) for customers.

. Reposting orders on national load board

. Raising of customers to get a good deposit for the company

. Dispatching of orders on CD

. Following up with drivers to make sure the car is picked up at the exact pickup address

. Tracking customers' cars and providing updates to customers.

. Updating customer information on the CRM system.

. Following up with the billing department to make sure the customer's card has been charged.

Education

University of Uyo

History and international studies, Other countries
Higher, from 2012 to 2016 (4 years)

Knowledge and skills

• Purposefulness
• Communicability
• Stress resistance
• Active sales
• HubSpot
• Zendesk
• Zoho CRM
• Ability to work in multitasking mode
• Phone sales

Language proficiencies

English — fluent

References

On Request

On Request

Additional information

Customer-focused and results-driven Customer Support Agent with a proven track record of delivering exceptional service experiences across diverse industries. Skilled in managing high-volume inquiries, resolving complex issues efficiently, and maintaining high customer satisfaction scores. Known for strong communication, empathy, and problem-solving abilities, with a commitment to continuous improvement and team collaboration. Adept at using CRM systems, knowledge bases, and support tools to streamline operations and enhance customer engagement. Passionate about building trust, loyalty, and long-term relationships through proactive and personalized support.