Valeriia

Valeriia Shchotkina
Email: [open contact info](look above in the "contact info" section)

LinkedIn: Valeriia Shchotkina

Professional Summary
Dedicated and detail-oriented Caseworker with over three years of experience in migration
assistance, temporary protection, and administrative support. Proven ability to manage
complex immigration cases, provide accurate document verification, and support vulnerable
individuals. Skilled in translation, data management, and cross-cultural communication.
Strong background in social media management, digital content creation, and customer
service. Passionate about humanitarian work and enhancing community support services.

Professional Experience
Caseworker | Migrant Service Assistant

IOM - UN Migration | Dublin, Ireland | Apr 2022 – March 2025

• Provide guidance and assistance to Ukrainian nationals and third-country nationals
(TCNs) seeking Temporary Protection Directive (TPD) status in Ireland.
• Conduct interviews in Ukrainian, Russian, and English to assess eligibility and collect
case details.
• Translate and verify legal documents from Ukrainian/Russian to English, ensuring
compliance with data protection policies.
• Manage case records and beneficiary data in collaboration with the Department of
Justice (DOJ).
• Identify at-risk individuals and coordinate referrals to relevant authorities for further
assistance.
• Generate detailed reports on case progress and key statistics for internal and external
stakeholders.
• Support voluntary return and reintegration programs for TCNs at Registration Centers.
• Contribute to process improvements by identifying workflow inefficiencies and
recommending enhancements.

Social Media Manager (Freelance)

Remote | Sep 2020 – Jan 2022

• Developed and executed social media strategies for two logistics companies,
enhancing brand visibility.
 • Created engaging visual content, graphics, and copy to align with brand identity and
target audiences.
• Managed social media campaigns, setting KPIs and tracking performance analytics.
• Engaged with customers online, responding to inquiries and fostering community
interaction.
• Monitored industry trends to implement innovative social media strategies.

Visual Content Creator (Part-time)

Hocoos - AI Website Builder | Remote | Aug 2021 – Nov 2021

• Designed visually appealing website templates tailored to various business sectors.
• Curated high-quality images, selected font pairings, and developed color palettes to
enhance user experience.
• Collaborated with the product team to ensure usability and aesthetic consistency.
• Provided feedback on template performance and suggested improvements.

Education
National Technical University "Kharkiv Polytechnic Institute"
Bachelor’s Degree in Business Administration and Management
Sep 2013 – Jun 2017

Skills

• Immigration Casework & Documentation
• Translation & Interpretation (Ukrainian, Russian, English)
• Data Management & Confidential Record-Keeping
• Customer Service & Client Support
• Social Media & Digital Marketing
• Process Improvement & Workflow Optimization
• Report Writing & Statistical Analysis
• Web & Graphic Design

Languages

• English – Professional Working Proficiency
• Ukrainian – Native
• Russian – Native
• Portuguese – Elementary Proficiency
Additional Information
• Strong interest in art, creative projects, and community-based initiatives.
• Experience in managing teams and training staff in various office settings.
• Passionate about supporting refugee and migrant communities through professional
and voluntary initiatives.