Ilona

Personal details Ilona Smoliakova
Ilona Smoliakova
Profile
smoliakovailona@
gmail.com
• 14 years of experience in various IT fields of Management
[open contact info](look above in the "contact info" section) and Testing Engineering;
• Experienced in establishing and managing global delivery
01001 Kyiv, Ukraine teams (Ukraine, Europe, US, Georgia, LATAM);
• Organized and established efficient business processes,
[open contact info](look above in the "contact info" section) frameworks, methodologies throughout companies I worked in,
4409b773 increased business profits for Customers/ Teams/ Business
partnerships;
• Ex-Coach in IT School. Mentor, and Specialist in building
Languages engineering and delivery teams.

English Accomplishments:
• Established the business framework that made the
Russian organization scalable
Ukrainian • Increased the business delivery unit profitability from 3% by
34% in short time
• Increased client satisfaction rate (eNPS) from 5% to 65%
• Increased retention by 45%
• Proven track record of successful projects/programs delivery
for top enterprise organizations worldwide (120+ FTE)
• Took over a start-up company and turned it into a profitable
business over 6 months
• Built departments, global projects processes from scratch
and as a result it bring $ value to the companies until now

Employment

Project Management Officer Apr 2022 - Present
Spiral Scout
Overseeing the projects portfolio within the company
Responsible for Pre-Sales, projects kick-offs, resource
management and bench, financial management
Global management of headcount of ~120 people,
including PMs
Management of Project Managers and Delivery team:
hiring, onboarding, motivation, career growth, projects
reallocation, hiring, firing, etc.
Organizing and planning the PMO budget overall
Monitoring the projects profitability and delivery revenue in
accordance with KPI: P&L, CM, Attrition %, unit profitability,
other
Regular communication with customers (check-ins,
upsale, cross-sale), managing project health checks (eNPS
scores, delivery satisfaction rate, etc.)
 Managing contracts with customers and the service
pricing negotiation process, working with vendors/partners
to provide a world-class service
Overseeing, establishing, and improving working and
transparent processes across the Delivery office (including
organizational structure setup & updates, department
growth, education program, pre-sales, projects kick-off,
etc.)
Allocate Project Managers to required projects based on
their capacity, workload, level of expertise, performance
Mentoring project managers (including conducting PRs,
setting up goals for career growth, scaling a Matrix of
Competency, and coordinating internal
workshops/trainings)
Setting up OKR goals for the delivery unit and Delivery
Office

Senior Delivery manager Oct 2021 - Apr 2022
Zoolatech
People management of FTe through the Account:
recruitment&hiring, operations, motivation of staff,
promotions, allocation, conducting performance reviews,
creation of PDPs, trainings, etc
Customer expectation, risk and change management
Financial metrics monitoring, KPI and budget management
overall the departments
Developing/expanding business opportunities with
potential Clients
Conflict/issues resolution, prediction, escalation
Contract management and negotiations with new and
existing Clients

Head of Delivery Unit (Dejitech) Feb 2019 - Oct 2021
EPAM Systems
Delivery management of BU: overseeing delivery,
development, and operations processes
Resource management: managing and mentoring
dedicated Resource and Account Managers, additionally:
collaborating in interview, hiring, onboarding and building
development teams
In collaboration with the Customer team, maintaining and
updating business roadmap and delivery schedule,
conducting demo & presentations for TOP tiers
Creating detailed project and risk plans, collaborating in
pre-sale meetings and RFP document preparation
Monitoring progress on key projects, comparing progress
against agreed-upon work plans and delivery schedule
Creating and circulating detailed notes and follow up
items after appropriate meetings
Developing project plans including scope, resources,
timing
Cross-functional leading for project teams from initiation
 through post-launch review
Driving team debate/discussion around key issues that
determine best practice and process
Approve budgets, timelines, risk mitigation plans, and
resources

Senior Operations Project Manager Oct 2018 - Feb 2019
(Dejitech Unit)
EPAM Systems
Setting up R&D office for business unit in Ukraine from
scratch
Recruiting, hiring, onboarding and building
development/business teammates (including Business
Development manager)
In collaboration with the Executive team of BU, maintaining
an updating business roadmap and delivery schedule
Creating detailed delivery plan with timelines and assigned
responsibilities
Monitoring progress on key project, comparing progress
against agreed-upon work plans
Creating and circulate detailed notes and follow up items
after appropriate meetings
Analyzing data to develop and recommend operational
improvement within the BU
Developing project plans including scope, resources,
timing
Cross-functional leading for project teams from initiation
through post launch review
Ensure project launch according to timeline, budget, and
operational requirements
Proactively challenge functions on delivery and alternative
courses of action
Approve budgets, timelines, risk mitigation plans, and
resources
Coordinating with groups including, quality, production, out
staff team

Delivery / Project manager Aug 2017 - Oct 2018
SportsBookCloud GMBH
Managing delivery process
Scrumban implementation
Managing team's performance
Creating of product roadmaps, business strategies
Creating user stories, tasks for development team, control
of performing, set up correct workload
Managing project resources, risks and stakeholders'
relationships
Conducting demo presentations for Customers
Preparing RFP documents and conducting pre-sale
meetings/onboard new clients
Conducting scrum-activities: planning, stand-ups
meetings, refinements, brainstorm meetings, retrospective
Project Manager Aug 2016 - Aug 2017
Ventures
Setting up workflow and agile process
Managing distributed R&D team
Managing and mentoring Scrum Masters and Sales
Managers
Scrum implementation for projects
Delivery processes facilitation, analysis and efficiency
improvement
Managing project resources, risks and budget, delivery
cycle
Managing stakeholders' relationships

QA Director Sep 2015 - Jul 2016
Virtuace Inc.
Support project on required testing stages
Control full cycle of testing
Analyse business requirements, creating testing strategies
and efficiency improvement in QA area
Managing QA resources, hiring and mentor new
teammates
Communicating with CTO, Dev team and HR Department

QA Manager May 2015 - Sep 2015
Miritec
Control of quality and delivery of 15-20 projects
simultaneously
Setting up KPI for the team members
Analysing business requirements and efficiency
improvement in QA area
Managing QA resources
Creating project and test plans, strategies, progress
reports
Gathering QA estimation, creating scope of technical
requirements
Escalating and resolving process/team issues

QA Manager Nov 2014 - May 2015
WestWing EU
Control of testing e-commerce projects during release
phase
Testing E-Commerce products using Android, iOS, tablets,
laptops and other devices
Communicating closely with EU stakeholders
Running autotests via Jenkins and investigating failures
Coaching and managing new team members of project,
interviewing new QA members

QA Team Lead Mar 2014 - Nov 2014
Ciklum
Testing web applications
Writing autotests using C#
Running autotests Selenium WebDriver
 Performing functional, regression, exploratory testing etc.
Creating/working with test plan and test strategy, including
STD
Interviewing QA team members
Conducting of product demonstration for US customer
(Demo) and participation in planning meetings for sprint
Analyzing test results
Communicating with US customer and managing QA team

QA Engineer Dec 2011 - Dec 2013
SCC SoftComputer
SCC SoftComputer
Requirements analysis
Executing test cases and checklists
Web-services testing via Soap-UI tool
Coaching new team members
Multi-module product integration testing
Communicating with US customers

Education

Economics & Management Sep 2007 - Jun 2011
National Academy of Environmental Protection and Resort
Development
| Bachelor degree

Certificates

EF International Language Campuses Feb 2021
EFSET English Certificate 82/100 (C2 Advanced)
Credential URL: https://www.efset.org/cert/GJymhN

International Business Management May 2023
Institute (IBMI)
Strategy and Operations
Credential ID: 1114567-168-494-2125