Andres

📞 [open contact info](look above in the "contact info" section) |
Andrés Garzozi

📧 [open contact info](look above in the "contact info" section)
💬 Telegram: @Andres_241
Professional Summary

Highly motivated and results-driven Sales Manager with over 4 years of experience in sales,
customer support, and team leadership. Skilled at building strong client relationships,
handling objections, and leading high-performing teams to exceed goals. Proficient in
Microsoft Office (Word, Excel, PowerPoint) and digital tools. Passionate about delivering
exceptional service and driving business growth through innovative strategies and clear
communication.

Professional Experience

Sales Manager
• Self-Employed / Remote
• Created and executed sales strategies, improving closing rates by over 25%.
• Managed a team of 6+ agents, providing coaching and daily performance feedback.
• Identified growth opportunities in emerging markets and expanded client base.

Team Leader
• Sales Project (Outsourcing)
• Led a team of 6–8 representatives to consistently exceed sales KPIs.
• Conducted training sessions to improve product knowledge and communication skills.
• Resolved team conflicts, improving work environment and overall productivity.

Customer Support Specialist
• Freelance / International Clients
• Delivered professional support across email, phone, and chat platforms.
• Reduced resolution time by optimizing ticket prioritization.
• Built long-term client trust through proactive follow-ups and personalized solutions.

Education
Bachelor’s Degree in Aeronautical Engineering
National Aviation University (NAU), Kyiv

Skills
• Strategic Sales Planning & Lead Generation
• Objection Handling & Negotiation
• Team Leadership & Coaching
• CRM & Customer Retention
• Microsoft Word, Excel, PowerPoint
• General Computer & Digital Tools Proficiency
Languages
• Spanish – Native
• Russian – Advanced