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Customer Service representative
- Considering positions:
- Customer Service representative, Customer support representative, Sales manager, Sales representative, Team lead, Real estate manager, Copywriter, Brand manager, Administrator, English teacher
- City of residence:
- Kyiv
- Ready to work:
- Remote
Contact information
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CHIDIEBERE CHARLES
Customer Support Representative,
Career Summary
Proactive Customer Support Rep 3+ years of experience in remote service delivery, sales, and team leadership. Known for exceeding satisfaction benchmarks, optimizing logistics, and resolving issues swiftly across digital platforms. Adept at managing high-volume workflows and leading support teams toward measurable performance gains. Seeking a challenging role where I can contribute proven skills in client experience, conflict resolution, and cross-functional coordination.
City:Remote working
Employment type: full-time, part-time, contract
Ready to work:Remotely
Contact Information
Telegram:[open contact info ](look above in the "contact info" section)
Email address:[open contact info ](look above in the "contact info" section)
Work Experience
Customer Support Representative - Xan Systems (Remote)
Nov 2023 - August 2025
• Maintained 95% customer satisfaction by resolving inquiries efficiently via email, chat, and calls.
• Designed partnership outreach strategies that grew customer engagement and retention by 22%.
• Streamlined transport coordination, reducing scheduling errors by 30%.
• Supervised daily support operations, resolving 90+ service requests per shift.
Inbound Support Specialist — SwiftMove Global Relocations (Remote)
Mar 2022 — Jan 2023
• Handled 45+ relocation support calls daily with 1-minute response time across channels.
• Enhanced customer data accuracy by 30% through meticulous CRM updates.
• Led conflict resolution efforts, preserving brand reputation and improving first-call resolution rates.
Sales Agent — Horizon BPO Services (Remote)
Jan 2021 — Jan 2022
• Achieved a 30% conversion rate on outbound service calls.
• Crafted high-performing call scripts that increased client engagement by 40%.
• Consistently exceeded monthly sales targets by an average of 18%.
Education:
HDI (Online)
Certificate in Customer Service Representative(-2024)
Florence Academy, UK (online)
Business Communication(-2024)
Krok University, Kyiv
Bachelor of Business Management,(2021 – 2024)
- Core Competencies
Skills Category
Core Competencies
Customer Support
CRM systems (data entry & tracking)
Live chat, emails, phone, Complaint handling,
Sales & Communication
Negotiation, Persuasion, Scriptwriting,
Operational Excellence
Workflow optimization, Excel reporting,
Schedule coordination, Reporting tools
Technical Proficiency
MS Office Suite, Typing speed, Remote platforms
Leadership & Teamwork
Training support, Multi-channel operations.
Language & Communication
• English — Advanced (C1+): Strong in verbal and written communication
• Excellent telephone etiquette and live chat mastery
Additional information
• Comfortable working US/Canadian schedules and night shifts
• Reliable internet and backup power system available
• Experienced supporting U.S.-based customers in logistics and tech industries
• MS Teams installed and ready for onboarding or interviews
Customer Support Representative,
Career Summary
Proactive Customer Support Rep 3+ years of experience in remote service delivery, sales, and team leadership. Known for exceeding satisfaction benchmarks, optimizing logistics, and resolving issues swiftly across digital platforms. Adept at managing high-volume workflows and leading support teams toward measurable performance gains. Seeking a challenging role where I can contribute proven skills in client experience, conflict resolution, and cross-functional coordination.
City:Remote working
Employment type: full-time, part-time, contract
Ready to work:Remotely
Contact Information
Telegram:[
Email address:[
Work Experience
Customer Support Representative - Xan Systems (Remote)
Nov 2023 - August 2025
• Maintained 95% customer satisfaction by resolving inquiries efficiently via email, chat, and calls.
• Designed partnership outreach strategies that grew customer engagement and retention by 22%.
• Streamlined transport coordination, reducing scheduling errors by 30%.
• Supervised daily support operations, resolving 90+ service requests per shift.
Inbound Support Specialist — SwiftMove Global Relocations (Remote)
Mar 2022 — Jan 2023
• Handled 45+ relocation support calls daily with 1-minute response time across channels.
• Enhanced customer data accuracy by 30% through meticulous CRM updates.
• Led conflict resolution efforts, preserving brand reputation and improving first-call resolution rates.
Sales Agent — Horizon BPO Services (Remote)
Jan 2021 — Jan 2022
• Achieved a 30% conversion rate on outbound service calls.
• Crafted high-performing call scripts that increased client engagement by 40%.
• Consistently exceeded monthly sales targets by an average of 18%.
Education:
HDI (Online)
Certificate in Customer Service Representative(-2024)
Florence Academy, UK (online)
Business Communication(-2024)
Krok University, Kyiv
Bachelor of Business Management,(2021 – 2024)
- Core Competencies
Skills Category
Core Competencies
Customer Support
CRM systems (data entry & tracking)
Live chat, emails, phone, Complaint handling,
Sales & Communication
Negotiation, Persuasion, Scriptwriting,
Operational Excellence
Workflow optimization, Excel reporting,
Schedule coordination, Reporting tools
Technical Proficiency
MS Office Suite, Typing speed, Remote platforms
Leadership & Teamwork
Training support, Multi-channel operations.
Language & Communication
• English — Advanced (C1+): Strong in verbal and written communication
• Excellent telephone etiquette and live chat mastery
Additional information
• Comfortable working US/Canadian schedules and night shifts
• Reliable internet and backup power system available
• Experienced supporting U.S.-based customers in logistics and tech industries
• MS Teams installed and ready for onboarding or interviews
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The candidate's resume is posted at https://www.work.ua/resumes/13230538/