Yuliia

P ERSONAL I NFORMATION

Name: Yuliia Levchenko
Address: Mainzer Landstrasse 844
65934 Frankfurt am Main
Germany
Telephone: 0162 606 79 89
E-Mail: [open contact info](look above in the "contact info" section)
Date of birth /-place: 24.02.1993 in Kryvyi Rih, Ukraine

W ORK E XPERIENCE

06/2023 – today Maternity leave

05/2018 – 06/2023 Senior Accounts Receivable Accountant – Adriatic Market
(Collection/Credit Analyst)

Nestlé Business Services Lwiw, Ukraine
 Ensuring process overdue (collections) performance - analysis open balances and overdue
items, release blocked orders of customers, performing Inbound and Outbound activities to
facilitate collections, avoiding bad debts;
 As Accounts Payable Accountant for Key Account Customers:
 Manage master data for vendors;
 Preparing reconciliations with customers and vendors;
 Providing payment application instructions;
 Supporting claims/deductions resolving;
 Reporting;
 Performing checks and controls according to Standards; Participating in KPIs trends (SLAs),
root cause analysis of mistakes/errors and problem solving initiatives (DMAIC, GSTD, LEAN).

03/2017 – 05/2018 Assistent Supervisor, Sales manager – Croatian, Slovenian Markets
404 GROUP, Kyiv, Ukraine
 Organization of teamwork, setting goals, conducting training and induction of new employees,
claims management, cross-selling developing.

12/2016 – 02/2017 Customer Service Agent
Studio Moderna, Zagreb, Croatia
 Handling inbound calls, customer consultations
10/2015 – 09/2016 Account Manager
BetInvest, Kyjiw, Ukraine
 Customer Service
 EDUCATION AND TRAINING
09/2015 – 06/2017 Master`s degree
Kyiv National University Taras Shevchenko, Kyiv Ukraine
Master`s degree - Thesis Title: "Master of Languages and
Literature, philologist-researcher, teacher of higher education (Croatian and Ukrainian
languages and literature), scientific editor".

09/2011 – 06/2015 Bachelor
Kyiv National University Taras Shevchenko, Kyiv Ukraine
Bachelor - Thesis Title: "Bachelor of Philology,
Specialist in Croatian Language and Literature, Ukrainian
Language and Literature";

09/2003 – 06/2010 Gymnasium
Kryvyi Rih, Ukraine

P ASSED T RAININGS

2018 - 2023 Finance for non-Financial
Stress Management and Emotional Intelligence
Excel Advanced
2021 – 2022 Integrationskurs (Deutsch) + Orientirungskurs (Leben in Deutschland)

S KILLS

Organisational/Management skills:
 competent with most Microsoft Office programs
 SAP
 Power BI
 analytical thinking
 stress resistance
 focus on result
Communication skills:
 team work
 intercultural skills
 organization of the group and action plans, creating schedules, work on improving the quality
of customer service

Languages: Croatian (Fluent )
Englisch (Upperintermediate)
German (Intermediate)
Ukrainian (Mother Tongue)

E XCHANGE PROGRAMS IN C ROATIA

2016/2017 Erasmus+ exchange program in University in Zagreb
(Croatian language, literature and Centre for Croatian Studies)
2015 - Dubrovnik Summer School (IC culture) Future Seminar)
2014 - Language seminar at the University in Zagreb

2013/2014 Bilaterala exchange program in University in Rijeka