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Customer support representative
- Age:
- 27 years
- City:
- Kyiv
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Andrii Bondar
Offer Deployment Specialist
📍 Kyiv, Ukraine
Contact Information
📞 [open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
📧 [open contact info ](look above in the "contact info" section)
💬 Telegram: t.me/bndrrrr
Professional Summary
Focused and practical individual with experience in customer support, logistics, and offer deployment. Skilled in improving
processes and solving problems efficiently. Strong analytical mindset and hands-on approach to tackling challenges. Always
looking to apply knowledge in meaningful ways.
Education
Bachelor of Business Administration
University of Social Sciences, Warsaw (2016–2020)
Erasmus Program, Business Administration
AP College, Antwerp (2019)
Economic Analysis
Kyiv School of Economics (2021 – Incomplete due to unforeseen circumstances)
Languages
- English (C1)
- Polish (B2)
- Russian & Ukrainian (Native)
- German (A2)
Professional Experience
Nestlé – Offer Deployment Specialist
November 2023 – Present
- Set up marketing campaigns using company software, making sure they run smoothly and meet local market needs.
- Analyzed market performance and gathered statistics to provide key insights to different regions, helping them refine
technical requirements. This led to a decrease in rework caused by market errors from 40% to 20% over three months.
- Based on the analysis and new agreements, redesigned internal guidelines to cover more scenarios and improve clarity. As
a result, onboarding errors among new employees visibly decreased, and their adaptation process became faster, as noted
by management.
- Led monthly KPI review meetings with markets to communicate results, discuss process improvements, and ensure
alignment on expectations.
Helpware – Subject Matter Expert
November 2020 – November 2023
- Trained and supported customer support agents, helping them adapt to the workflow and reviewing their performance.
- Maintained communication with the client and collaborated with the team lead to ensure the guidelines reflected updates.
Regularly wrote posts and revised documentation to align with new rules and product changes. Managed Performance
Improvement Plans (PIP) for three agents. One left voluntarily, while two improved their metrics significantly.
- Improved one agent’s customer satisfaction rating from 70–80% to a stable 95% through targeted coaching and
performance tracking.
- Increased the average work speed of two agents by 50% by teaching them how to use macros and browser extensions
effectively.
UpStars – Customer Support Representative
May 2020 – November 2020
- Helped customers in a fast-paced casino environment, keeping satisfaction above 95%.
- Suggested minor improvements in response templates and FAQ, making interactions clearer and reducing repeated
questions.
- Helped resolve payment issues quickly and efficiently.
A1 Logistics – Broker / Logistic Dispatch
May 2018 – May 2019
- Managed drivers and cargo, improving fleet usage with better route planning.
- Negotiated higher freight rates with clients, increasing driver earnings and company profit by an average of 10%.
Pareco Ukraine – Personal Assistant
December 2017 – May 2018
- Set up a clear and organized document archive.
- Handled communication with key associates.
- Helped organize industry exhibitions, boosting brand visibility and networking. Took care of various tasks, from booking
tickets for my manager to arranging office supplies and coordinating small office repairs.
Additional Experience
BUSIT Week Participant (2019)
- Led and coordinated a team in the BUSIT Week competition in Brussels, securing 3rd place among 12 teams.
- Created a market entry plan for our project, earning praise for clear analysis and innovative ideas.
Skills
- Data Analysis & KPI Management (Power BI)
- Process Optimization & Workflow Automation
- Customer Experience & Stakeholder Communication
- Training & Performance Coaching
- Basic Programming (Python Syntax, Power Automate)
Interests
- Big fan of cars—collecting models and learning about vehicle engineering.
- Enjoys discussing philosophy, linguistics, politics, and economics.
- Took part in university debates, improving critical thinking and public speaking.
Offer Deployment Specialist
📍 Kyiv, Ukraine
Contact Information
📞 [
📧 [
💬 Telegram: t.me/bndrrrr
Professional Summary
Focused and practical individual with experience in customer support, logistics, and offer deployment. Skilled in improving
processes and solving problems efficiently. Strong analytical mindset and hands-on approach to tackling challenges. Always
looking to apply knowledge in meaningful ways.
Education
Bachelor of Business Administration
University of Social Sciences, Warsaw (2016–2020)
Erasmus Program, Business Administration
AP College, Antwerp (2019)
Economic Analysis
Kyiv School of Economics (2021 – Incomplete due to unforeseen circumstances)
Languages
- English (C1)
- Polish (B2)
- Russian & Ukrainian (Native)
- German (A2)
Professional Experience
Nestlé – Offer Deployment Specialist
November 2023 – Present
- Set up marketing campaigns using company software, making sure they run smoothly and meet local market needs.
- Analyzed market performance and gathered statistics to provide key insights to different regions, helping them refine
technical requirements. This led to a decrease in rework caused by market errors from 40% to 20% over three months.
- Based on the analysis and new agreements, redesigned internal guidelines to cover more scenarios and improve clarity. As
a result, onboarding errors among new employees visibly decreased, and their adaptation process became faster, as noted
by management.
- Led monthly KPI review meetings with markets to communicate results, discuss process improvements, and ensure
alignment on expectations.
Helpware – Subject Matter Expert
November 2020 – November 2023
- Trained and supported customer support agents, helping them adapt to the workflow and reviewing their performance.
- Maintained communication with the client and collaborated with the team lead to ensure the guidelines reflected updates.
Regularly wrote posts and revised documentation to align with new rules and product changes. Managed Performance
Improvement Plans (PIP) for three agents. One left voluntarily, while two improved their metrics significantly.
- Improved one agent’s customer satisfaction rating from 70–80% to a stable 95% through targeted coaching and
performance tracking.
- Increased the average work speed of two agents by 50% by teaching them how to use macros and browser extensions
effectively.
UpStars – Customer Support Representative
May 2020 – November 2020
- Helped customers in a fast-paced casino environment, keeping satisfaction above 95%.
- Suggested minor improvements in response templates and FAQ, making interactions clearer and reducing repeated
questions.
- Helped resolve payment issues quickly and efficiently.
A1 Logistics – Broker / Logistic Dispatch
May 2018 – May 2019
- Managed drivers and cargo, improving fleet usage with better route planning.
- Negotiated higher freight rates with clients, increasing driver earnings and company profit by an average of 10%.
Pareco Ukraine – Personal Assistant
December 2017 – May 2018
- Set up a clear and organized document archive.
- Handled communication with key associates.
- Helped organize industry exhibitions, boosting brand visibility and networking. Took care of various tasks, from booking
tickets for my manager to arranging office supplies and coordinating small office repairs.
Additional Experience
BUSIT Week Participant (2019)
- Led and coordinated a team in the BUSIT Week competition in Brussels, securing 3rd place among 12 teams.
- Created a market entry plan for our project, earning praise for clear analysis and innovative ideas.
Skills
- Data Analysis & KPI Management (Power BI)
- Process Optimization & Workflow Automation
- Customer Experience & Stakeholder Communication
- Training & Performance Coaching
- Basic Programming (Python Syntax, Power Automate)
Interests
- Big fan of cars—collecting models and learning about vehicle engineering.
- Enjoys discussing philosophy, linguistics, politics, and economics.
- Took part in university debates, improving critical thinking and public speaking.
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The candidate's resume is posted at https://www.work.ua/resumes/13276969/