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Координатор логістики
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Nazar Lutsyshyn
Customer Support
CONTACT
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Kyiv, Ukraine
EXPERIENCE
Moderation Team Lead
PROFILE Farlooking/TENTENS Tech | Nov 2023 - Oct 2024
Led a team of 6–10 moderators, overseeing scheduling,
Looking for opportunity to
shift coverage, and daily operations
explore new fields and products, Monitored team performance and quality metrics,
bringing previous experience conducted 1:1s and team meetings, and kept the team
aligned through regular updates and cross-team
and work ethics
coordination
Quality&Insights Supervisor
Farlooking | Jun 2023 - Nov 2023
Handled refund and chargeback cases by
investigating user activity and identifying reasons
for refund requests
Detected potential fraud, abuse, or policy violations
Quality&Insights Agent
Farlooking | Dec 2021 - Jun 2023
Moderating user-generated content
Providing live chat support by analyzing user
concerns, identifying bugs, and communicating
LANGUAGE technical issues to the development team through
detailed reports
Ukrainian
English EDUCATION
Russian bachelor of philosophy
Taras Shevchenko National University of Kyiv |
2020 - 2024
Customer Support
CONTACT
[
[
[
Kyiv, Ukraine
EXPERIENCE
Moderation Team Lead
PROFILE Farlooking/TENTENS Tech | Nov 2023 - Oct 2024
Led a team of 6–10 moderators, overseeing scheduling,
Looking for opportunity to
shift coverage, and daily operations
explore new fields and products, Monitored team performance and quality metrics,
bringing previous experience conducted 1:1s and team meetings, and kept the team
aligned through regular updates and cross-team
and work ethics
coordination
Quality&Insights Supervisor
Farlooking | Jun 2023 - Nov 2023
Handled refund and chargeback cases by
investigating user activity and identifying reasons
for refund requests
Detected potential fraud, abuse, or policy violations
Quality&Insights Agent
Farlooking | Dec 2021 - Jun 2023
Moderating user-generated content
Providing live chat support by analyzing user
concerns, identifying bugs, and communicating
LANGUAGE technical issues to the development team through
detailed reports
Ukrainian
English EDUCATION
Russian bachelor of philosophy
Taras Shevchenko National University of Kyiv |
2020 - 2024
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The candidate's resume is posted at https://www.work.ua/resumes/13313122/