Ольга

Experience
Dispatcher 1999- 2007

Kyiv Borispil International Airport

Processed daily operation tasks according to applicable work
procedures and service standards
Coordinated flight schedules and manage aircraft ground
operations, including fueling, handling, and slot management

Olha Bielova
Ensured effective allocation of airport resources and rapid
response to delays, diversions, and emergency scenarios
Communicated with ground handlers and authorities to
Project & Operations ensure timely flight dispatch and turnaround
Manager Maintained accurate operational documentation and reports
in internal systems
Contact Monitored service performance and coordinate corrective
actions where needed
[open contact info](look above in the "contact info" section) Supported the implementation of process improvements and
client-specific requirements
[open contact info](look above in the "contact info" section)

Dispatcher 2007- 2010

About Me Shannon Air Ukraine

Managed flight schedules, airport slots and NOTAMs to prevent
disruptions
I am a motivated and results-oriented Coordinated with ground handlers and FBOs to ensure smooth
professional with extensive experience in operations
Prepared and reviewed flight-related documentation (permits,
the aviation industry. In my possession
fuel and slot arrangements, HOTAC, transfer and catring
ability to handle a variety of operational
arrangements, etc. )
challenges under pressure while
Provided real-time support to crews during active flights
maintaining high level of accuracy and Handled last-minute changes, delays and disruptions with
customer satisfaction. Recognized for flexibility and professionalism
strong work ethic, exceptional adaptability Maintained accurate records in internal systems and ensure
and interpersonal skills that facilitate compliance with company standards
smooth coordination between teams, Liaised with customers by providing timely updates and
clients and partners operational solutions

Shift Supervisor 2010 - 2020

Competences Shannon Air Ukraine

Managed flights according to schedule and proactively resolve
issues to prevent delays
Extensive practical experience in the aviation
Coordinated and managed OCC processes for both commercial
handling, coupled with strong leadership and private operations, ensuring real-time oversight and
and organizational skills. Highly customer- efficiency
focused, with an ability to anticipate Supervised dispatchers, ensuring smooth collaboration with
suppliers and customers through professional and courteous
customer needs and offer proactive
communication via email, phone and digital platforms
solutions. I have a proven track record in Oversaw service confirmations, slot allocations and flight support
building and maintaining effective procedures
relationships with customers, service Oversaw service confirmations, slot allocations and flight support
procedures
providers and internal teams. Confident
Ensured that all ground services and permits are organized and
negotiator with excellent communication verified in a timely manner
and collaboration skills, contributing to Provided support during irregular operations and urgent
positive team dynamics and consistent changes, maintaining operational stability
Maintained detailed documentation and reporting in accordance
success in the workplace
with internal protocols and customer requirements
Language Project & Operations Manager 2020 - 2023

Shannon Air Ukraine

Ukrainian - Native Strategic planning and overall management of the company,
including market positioning and business growth
Russian - Proficient
Coordination of all departments (dispatch, finance, customer
English - Advanced relations, supplier management, compliance) to ensure smooth
operations
Recruitment and team building - creating a productive and
favorable working environment

Education Implementation and control of HR policies, performance
assessment and motivation systems
Cooperation with civil aviation authorities, airports and partner
companies to ensure regulatory compliance and access
National Technical University of Ukraine, Full control over licensing, certification and document flow for the
Faculty of Aviation and Space Systems. company's activities
Years of attandance: 1999-2003 Selection and control of fuel suppliers and suppliers, including
organizing tenders and signing supply contracts
Financial supervision: budgeting, cost control and financing
strategy (including interaction with investors or banks)

References Development and optimization of internal procedures, standard
operating procedures and digital tools to improve operational
efficiency
Represented the company at key negotiations, industry events
Provided upon request and strategic partnerships

Project & Operations Manager 2024 -

Balkan Flight Support

Company registration, legal registration and operational launch
from scratch
Development of the core service portfolio and identification of
market opportunities
Establishing relationships with key stakeholders: airports, suppliers
and authorities
Recruitment and adaptation of the first team members, creation
of a collaborative working environment
Coordination of all operational processes - dispatching,
communication with clients and control of suppliers
Creation of internal documentation, procedures and first versions
of standard operating procedures
Management of the client acquisition strategy and establishment
of the first business partnerships
Financial planning, budgeting and search for financing options to
support growth
Setting up the communication structure, branding and internal
tools to ensure long-term scalability