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Maryna Domina
Sumy, Ukraine / [open contact info](look above in the "contact info" section) / [open contact info](look above in the "contact info" section) / TG @marynadomina

About me

A results-oriented customer support manager with five years of experience in a
fast-paced environment. Skilled in upselling, maintaining customer satisfaction, and
providing excellent service.

Professional experience
2023 - PRESENT
Newtonshow, Singapore - Customer Support representative (remote job)

●​ Troubleshooting problems and driving solutions
●​ Processing registration forms, applications, customers requests
●​ Addressing all customers concerns in a effective manner
●​ Keeping records of customer interactions in CRM, google docs,Window
Excel/Word, messengers
●​ Up-sale and promotion of current deals

2016 - 2022
GemAffairs, South Africa - personal assistant

●​ Handling correspondence
●​ Conducting research, gathering data
●​ Providing general administrative support
●​ Assistance in personal tasks and errands

2001-2007
STEK, Ukraine - sales representative

●​ Planning, coordination, delivery of products to the customers
●​ Presenting sales reports
●​ Promoting and sales of products to existing and potential customers
●​ Certificate control (keep it up to date)
 2

●​ Arranging meeting with potential customers

Education
SumDU MD college
1998 / 2001

Faculty
Enterprise economics

Skills
●​ Proficiency in English at level B2 to C1 ( written,spoken,listen);
●​ Ability to work with CRM system, Windows Excel/Word, Canva, Google docs;
●​ Fast learner and team player
●​ Time management
●​ Ability to handle large volumes of information
●​ Willingness to learn