Martin

SAVIOUR ORYIMAN MARTIN
📞 [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Remote-ready
Professional Summary
Customer Service Representative with 3+ years of experience in e-commerce and digital customer support, specializing in order processing, client communication, and upselling through online platforms. Proficient in using CRM tools, managing customer inquiries, and ensuring customer satisfaction. Adaptable, goal-driven, and tech-savvy with a strong ability to learn quickly and work effectively in fast-paced, remote environments.
Key Achievements
• Resolved 95% of customer inquiries on first contact through Shopify and CRM tools.
• Promoted to Senior Support Agent for consistently exceeding performance metrics and receiving excellent customer feedback.
• Handled over 100 customer tickets per day during peak periods while maintaining a CSAT score above 90%.
• Contributed to a 25% increase in repeat orders by effectively cross-selling and upselling related products.
Core Skills
• Order Processing & Call Handling
• Cross-sell and Up-sell Techniques
• CRM Systems & Shopify Management
• Fast Learner & Tech-Savvy (50+ Mbps internet, headset-ready)
• Customer Satisfaction & Retention
• Strong Verbal & Written Communication
• Remote Work Discipline & Flexibility
• Data Entry & Attention to Detail
Professional Experience
Customer Support Representative
E-commerce & Digital Retail Brands (Remote)
July 2021 – February 2025
• Managed incoming orders and inquiries through chat, email, and phone.
• Recorded and updated order information in CRM systems accurately.
• Upsold accessories and related items, boosting daily sales volume.
• Assisted customers with product questions, payments, and returns.
• Adapted quickly to different shifts and high-volume sales campaigns.
Customer Experience Intern → Full-Time Support Agent
Shopify-based Online Retailer
March 2020 – March 2021
• Gained expertise in using Shopify for order tracking and fulfillment.
• Helped optimize the support knowledge base and reduced ticket handling time by 30%.
• Assisted in training new team members on support processes and tools.
Education
BS.c in Computer Science| National Open University Abuja
Diploma In Public Relations |Alison.com
Additional Info
• Internet Speed: 100mbps (uninterrupted)
• Equipment: Laptop, noise-canceling headset
• Flexible with weekend and evening shifts
• Passionate about learning, growth, and delivering top-notch customer service