Татьяна

Tetiana Matviienko
Kyiv, St.Stadium 13
03169
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Personal Profile
Flexible, reliable, multilingual, enthusiastic with excellent time keeping skills.
Self-motivated, responsible and adaptable to all challenging situations. Able to work well both in a team as well as using own initiative to complete projects on time to a good standard.
An efficient and customer service focused Sales Assistant with over 10 years experience of assisting sales in retail, food and tobacco industry.
Committed to providing a customer experience resulting in increased customer loyality and maximised profit. Proven experience in multiple industries of various size and scale, in both department store settings and independent outlets covering clothing, luxury brands, food, beverages and tobacco. Seeking an entry – level position as a logistics dispatcher or manager to learn and grow within the industry.
Care Skills
Customer service
Complaint Handling
Visual Merchandising
Education and Training
QQI3 Word Processing,colledge Colaiste Eile in Ireland 2024
Creating, editing, designing and printing documents, presentations, letters, posters, menus.
Primary Course in Food Safety.
Hazard, food contamination, food delivery to storage, food preparation to cooking, personal hygiene, cleaning and disinfection.
English Course, Level B2 colledge Colaiste Eile in Ireland 2024
Speaking, writing, reading.

Work Experience
Applegreen, Position sales
2024-2025
Providing excellent customer service, ensuring customer satisfaction, managing sales transactions, operation cash registers and maintaining store displays. Inventory management, ensuring to all company policies and regulatory requirements maintaining accurate records, problem – solving.
Charity Shop “Cameo Care”. Position: sales.
February 2023 -2024
Interacting with customers, preparing and displaying goods, maintaining store cleanliness and hygiene standards, assisting in the stock count process.
2012 – 2022
Real Estate Manager.
Responsible for advertising, customer search and service, revenue growth, organised meeting and business processes.
2009 - 2012
Shop Assistant
Outline
Reporting directly to the store Manager, assisting customers select tobacco to both buy and present our products in their own store windows. Worked in a team of 8, covering weekends and weekday shifts in a flexible pattern.Part of busy team providing assistance at a tobacco counter situated in a large department store based in Central Kiev.
Key Responsibilities
Offer help and advice to customers on sales purchases of our products
Keep up to date with the law
Attend monthly training on how to apply and promote our products and services
Achive personal sales goals and work towards achieving team sales targets
Build relationships with customers and ensure repeat business
Maintain a clear and sanitary beauty counter including sanitising beauty utensils between use
Actively promote special events and deals we have on new and old products
Stock management including rotation, recording stock figures and requesting
Key Achievements
Achieved every quarterly sales target which contributed towards the success of meeting our team targets

2005 – 2009
Sales manager.
Company “Concordia”.
Outline
Reporting directly to the store Manager, assisting customers select clothes, worked in a team of 6.
Key Responsibilities
Personally greet customers on arrival to enquire about their needs and offer advice and assistance. Provide excellent customer service and building relationships resulting in repeat business. Keep excellent records of transaction on our internal database. Opening and closing the shop, setting out the stoke in a presentable and creative manner. Manage sales transactions at the cash desk and handling personalised transcription requests and returns. Housekeeping on the store including hoovering and keeping display cabinet windows polished. Stay up to date with latest fashion and trends and advise accordingly. Achieve sales targets in line with business growth. Timely payment, execution and shipment of the order, organised meeting and negotiations, expansions of the sales area.
Hobbies and interests
Sports: gym, swimming, football as part of the Irish Ladies Team. Doing yoga, reading.
References
Laurenz Egan Coordinator, Colaiste Eile Thurles 0504 - 21166
Lorna Rogga Store Manager 087 6173047