Манда

CONTACT 📞 [open contact info](look above in the "contact info" section) ✉ [open contact info](look above in the "contact info" section) KEY SKILLS
• Remote communication tools(Zoom, Teams)
• Scheduling and time management
• Dispatch software (experience platforms like TMS,MMS,ZQMS)
• Data entry and documentation
• Problem-solving under pressure
• Customer service and conflict resolution
• MS Office / Google Workspace
• Logistics coordination (transferable from engineering projects)

EDUCATION
Bachelor of Engineering in Power and Electrical Engineering
Kazan State Power Engineering University
2012-2016
Relevant courses: Psychology, Micro and Macro Economics, Management

PROFILE Detail-oriented and tech-savvy engineer seeking a remote Dispatcher position. Brings strong organizational skills, effective communication, and experience in coordinating operations. Eager to apply technical knowledge and adaptability to support efficient scheduling and customer service in a remote environment.

Professional Experience Chief Operations Officer (COO) Elysium Green December 2016- November 2017
Operations and Maintenance Engineer
Zambia Electricity Supply Corporation, Zambia (Remote/On-site)
January 2018- August 2018
Project Engineer
Zambia Electricity Supply Corporation, Zambia (Remote/On-site)
September 2018- March 2019
Operations and Maintenance Engineer
Zambia Electricity Supply Corporation, Zambia (Remote/On-site)
August 2019- September 2022
Transmission Protection Engineer
Zambia Electricity Supply Corporation, Zambia (Remote/On-site)
September 2022- March 2025
Responsibilities:
• Coordinated with teams and vendors to ensure timely delivery of materials and tasks.
• Maintained clear communication across multiple departments to avoid delays.
• Created daily schedules and monitored workflow to resolve bottlenecks quickly.
• Used task management tools (e.g., Microsoft Projects) to track project progress.
• Liaised with external contractors and suppliers, often working across time zones.
• Handled inquiries, scheduled appointments, and followed up on customers
• Built trust through clear, polite, and prompt remote communication.
• Resolved issues efficiently while maintaining a high satisfaction rating.

Languages
• English (Fluent)
• Russian (Fluent)