Aryan

Aryan Sharma
Tel: +38093618290 | Email: [open contact info](look above in the "contact info" section) | Telegram: @Nearken | Lviv, Ukraine

PROFESSIONAL SUMMARY
Multilingual, client-focused professional with experience in call centre operations, customer support,
and CRM-driven workflow management across financial services, travel, and logistics sectors.
Proven ability to handle high call volumes, resolve client issues efficiently, and adapt quickly in
fast-paced environments. Seeking a remote or EU-based role in customer support, onboarding, or
operations.

KEY SKILLS
CRM Systems & Client Management • Call Handling & Ticket Management • Remote
Communication Tools (Zoom, Slack, Telegram) • Customer Service & Support • Multilingual
Communication (English, Hindi, Urdu, Punjabi) • Problem Solving & Conflict Resolution • Account
Support & Coordination • Operational Flexibility

PROFESSIONAL EXPERIENCE

Call Centre Executive
Oriental Stocks | 16/05/2025 – 15/09/2025
• Rejoined the organisation to support ongoing client operations during peak workload periods
• Managed inbound and outbound calls related to trading accounts, platform usage, and basic
technical issues
• Updated and verified client information within CRM systems to ensure data accuracy and
compliance
• Assisted returning and new clients with account access and platform navigation, building on prior
experience

Call Centre Team Lead (TL)
Oriental Stocks, Branch 07 | Lviv, Ukraine | 14/11/2024 – 21/02/2025
• Supervised daily call centre activities while handling complex client trading and technical enquiries
• Maintained detailed client records and monitored case progress using CRM tools
• Supported onboarding processes and guided clients through account setup and platform features
• Acted as a point of contact for escalations, ensuring timely resolution and client satisfaction

Customer Support Representative
Leocar Rental Car Services | Lviv, Ukraine | 03/03/2024 – 31/05/2024
• Processed vehicle reservations, cancellations, and modifications via phone and email
• Coordinated with fleet and logistics teams to ensure vehicle availability and service continuity
• Provided multilingual support to international customers, improving service efficiency

Airline Customer Service Assistant
Sky Travels | Dehradun, India | 10/04/2022 – 28/10/2022
• Assisted passengers with check-in, boarding procedures, and booking-related enquiries
• Resolved baggage issues, delays, and customer complaints in high-pressure situations
• Maintained service quality standards during peak travel periods

EDUCATION
Bachelor of Medicine, Danylo Halytsky National Medical University | 03/12/2021 – Present

TECHNICAL SKILLS
CRM Tools (Zoho, HubSpot) • Microsoft Excel • Google Sheets • PowerPoint • Data Entry •
Ticketing Systems