Анна

Anna Makarenko
Email: [open contact info](look above in the "contact info" section) | Phone: [open contact info](look above in the "contact info" section)
Location: Ukraine | LinkedIn: [[open contact info](look above in the "contact info" section)]
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PROFESSIONAL SUMMARY
Multilingual English teacher, translator, and administrative specialist with over 5 years of experience across education, hospitality, and international business coordination. Skilled in cross-cultural communication, documentation, online teaching, and customer service. Known for adaptability, attention to detail, and a strong work ethic. Seeking a remote opportunity in education, translation, or digital support roles.
SKILLS
Technical Skills:
- Microsoft Office (Word, Excel, PowerPoint), Google Workspace
- Online Communication Tools (Zoom, Google Meet, Skype)
- Fast Typing (50+ WPM)
- Canva (basic)
Soft Skills:
- Cross-cultural Communication
- Problem Solving & Adaptability
- Organization & Time Management
- Empathetic Customer Service
- Detail-Oriented
Languages:
- Ukrainian: Native
- English: Advanced (C1)
- Polish: Intermediate (B1)
WORK EXPERIENCE
English Teacher
JustSchool (Remote) – Feb 2024 – Apr 2025
- Conducted 500+ engaging online lessons tailored to various student levels
- Designed custom materials and interactive tasks to enhance language retention
- Provided detailed written feedback and progress tracking after each session
Coordinator
METALTECH LLC, Ciechanów, Poland – Sep 2021 – Apr 2023
- Acted as liaison between management and Ukrainian employees
- Handled document translation and data entry
- Coordinated salary distribution and logistical arrangements
Reception Administrator
Hotel "Opera", Kyiv – Apr 2019 – Sep 2020
- Managed front desk operations and online bookings
- Provided phone consultations and resolved guest concerns efficiently
- Handled guest emails and maintained high client satisfaction
Airline Services Booking Manager
Aviacontact LLC, Kyiv – Aug 2018 – Feb 2019
- Processed additional service requests and reservations for airline clients
- Communicated with airline representatives to resolve booking issues
EDUCATION
Bachelor's Degree in Foreign Philology and Translation
V.O. Sukhomlynskyi Mykolaiv National University, Mykolaiv, Ukraine
Sep 2014 – Jun 2018
Associate's Degree in Primary English Education
Novy Buh Pedagogical College, Novyi Buh, Ukraine
Sep 2010 – Jun 2014
CERTIFICATIONS
Digital Literacy Certificate – Diia. Digital Education (2024)
British Council Certificate (2019)
Youth Employment and Human Rights (2018)

AWARDS
Best Employee of the Month – "Aviacontact" (2018)