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Владислав
Verification and Payment Specialist, Customer Support Team Lead
- Age:
- 22 years
- City:
- Odesa
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Date of Birth: 01.10.2002
City: Odesa
Contact Information:
Email: [
Telegram: https://t.me/pandaod
linkedin: [
Work Experience:
● 15 February, 2025 - 1 April, 2025 - Financial Monitoring Specialist in casino
(КРАИЛ License)
● November 7, 2022 – November 1, 2024 – Technical Support for betting sites /
casinos, I spent one year as senior specialist in this field. (Curacao License)
Reason for Leaving: Project closure
Responsibilities at the last position:
❖ Analyzing and promptly resolving issues reported by players, with a
detailed, case-by-case approach
❖ Providing full information and delegating duties to operators
❖ Communicating with security and payment representatives, as well as
upper management
Solving partner and player issues and daily communication with the Affiliate
Department
Summary: Played a main role in site operations and inter-departmental
communication
● June 30, 2022 – October 31, 2022 – Sales Manager
Started as a regular operator and advanced to team leader, training and
supervising newcomers, eventually leading my own team of operators.
Reason for Leaving: Felt a limit in growth
Additional Information:
● Studying design, proficient in programs like Photoshop, Illustrator, Figma,
InDesign, with a large portfolio of work
● Trained individuals who are currently working in the SMM and design department
of my previous company
● Interested in web design, with intermediate knowledge of HTML/CSS/JS
● Completed courses in traffic arbitrage, with some advertising launches
● I have Linux Essentials certificates
Education:
● September 1, 2020 – September 1, 2022 – Odessa Technological University
STEP (Bachelor’s Degree)
Specialty: Design (took a two-year academic brake)
● September 1, 2024 – Resumed studies
Languages:
➢ Ukrainian – Native
➢ Russian – Fluent
➢ English – Level B2
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