Sofiia

Sofiia Chyrashna
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Katowice, Poland

Summary

Motivated and customer-oriented support specialist with strong communication skills and a dedication to delivering
outstanding customer experiences. Fluent in English, with a solid understanding of Windows OS and the MS Office suite.
Skilled at handling customer inquiries, resolving issues, and ensuring customer satisfaction in a fast-paced, multinational
environment. Adept at multitasking, problem-solving, and collaborating with cross-functional teams to enhance service
efficiency. Quick learner with strong adaptability and a commitment to continuous improvement in customer support
operations.

Experience

Teleperformance for Nexi | Krakow, Poland
Junior Customer Care Agent | 09/2024 - 03/2025
Delivered high-quality customer support for Nexi’s digital payment solutions, effectively handling inquiries and resolving
issues to enhance user satisfaction.
Provided technical troubleshooting assistance, ensuring seamless and secure payment processing for clients.
Managed a high volume of inbound calls and emails while maintaining professionalism and a customer-centric approach.
Accurately documented customer interactions and feedback, contributing to service improvements and operational
efficiency.
Assisted customers with account management, transaction inquiries, and security concerns, ensuring compliance with
company policies and industry regulations.
Collaborated with internal teams to escalate and resolve complex issues, improving overall service efficiency and
customer retention.
Consistently exceeded key performance targets through proactive service delivery and efficient problem resolution.

Concentrix | Katowice, Poland
Administrative Assistant | 09/2023 - 09/2024
Provided comprehensive administrative support to the Trip.com project team, ensuring seamless daily operations and
enhancing overall efficiency.
Assisted clients in English, Russian, Ukrainian, and Polish, delivering high-quality support and maintaining excellent
communication to resolve inquiries effectively.
Coordinated meetings, managed calendars, and prepared reports, aligning with Concentrix’s commitment to innovation
and excellence.
Facilitated communication between departments, reinforcing the company’s “One Team, One Company” philosophy.
Maintained accurate records and optimized administrative processes to improve workflow efficiency.
Supported diversity and inclusion initiatives, contributing to a collaborative and inclusive work environment.
Trained new team members on internal processes and best practices, ensuring a smooth onboarding experience and
maintaining high service standards.

Mega Aid Pharmacy | Brooklyn, NY
Customer Service Representative | 05/2022 - 08/2023
Assisted customers with prescription inquiries, order placements, and general information, ensuring prompt and
courteous service at all times.
Handled high-volume phone calls, email inquiries, and in-person requests, addressing customer needs and
resolving issues efficiently.
Provided accurate information on product availability, pricing, and medication instructions, ensuring clear
communication and high customer satisfaction.
Collaborated with pharmacists and healthcare professionals to manage prescription orders, resolve complaints,
and provide timely assistance for urgent cases.
Utilized the pharmacy’s database and MS Office tools to track orders, update records, and ensure accuracy in
all customer interactions.
Maintained a 98% customer satisfaction rating and consistently met or exceeded monthly performance targets in a fast-
paced environment.
Skills

Fluent English, Customer Service Orientation, Problem-Solving Abilities, Technical Proficiency, Communication Skills,
Adaptability and Flexibility, Attention to Detail, Commitment to Teamwork, Time Management, Cultural Awareness,
Motivation and Initiative, CRM Software, Multilingual Communication

Education

Kharkiv National Medical University
Medicine | 06/2026

Languages

English, Russian, Ukrainian, Polish