Оксана

CONTACT OKSANA T U N Y K
[open contact info](look above in the "contact info" section) Results-driven and strategic leader with 3 years of experience in
[open contact info](look above in the "contact info" section) customer service, specializing in operations management,
business development, team leadership.
telegram: @kssenia
Proven track record of driving organizational growth, improving
SKILLS efficiency, and leading high-performing teams to achieve
business objectives. Adept at developing and implementing
innovative strategies, optimizing processes, and fostering a
Ability to work in a fast-
collaborative work environment.
paced environment Strong communication, problem-solving, and decision-making
skills with a commitment to excellence and continuous
Strong leadership and improvement.
team management
skills
WORK EXPERIENCE
Team player with a MANAGER September 2023 - April 2025
UK, LONDON, CAMDEN COFFEE ROASTERY
positive attitude
OVERSEE DAILY OPERATIONS TO ENSURE A SMOOTH WORKFLOW, INCLUDING HIRING, TRAINING, AND
SUPERVISING STAFF TO MAINTAIN EFFICIENCY AND QUALITY SERVICE. MANAGE INVENTORY, ORDER
Attention to detail and SUPPLIES, AND ENSURE EQUIPMENT MAINTENANCE WHILE HANDLING CUSTOMER RELATIONS,
strong organizational RESOLVING COMPLAINTS, AND ENHANCING THE OVERALL CUSTOMER EXPERIENCE. TRACK SALES.
ENSURE COMPLIANCE WITH HEALTH, SAFETY, AND SANITATION REGULATIONS, MAINTAINING A POSITIVE
skills WORK ENVIRONMENT AND SUPPORTING TEAM DEVELOPMENT.
MANAGER May 2023 - September 2023
Problem-solving and WORK EXPERIENCE
UK, LONDON - TAS RESTAURANT

decision-making under MANAGE DAILY RESTAURANT OPERATIONS, ENSURING SMOOTH SERVICE, TOP-QUALITY FOOD, AND
EXCELLENT CUSTOMER EXPERIENCES. RECRUIT, TRAIN, AND OVERSEE STAFF WHILE ORGANIZING
pressure SCHEDULES AND OPTIMIZING WORKFLOW. SUPERVISE INVENTORY, ORDER NECESSARY SUPPLIES, AND
MAINTAIN EQUIPMENT. ADDRESS CUSTOMER CONCERNS, HANDLE COMPLAINTS, AND IMPROVE OVERALL
DINING SATISFACTION. MONITOR SALES, CONTROL EXPENSES, AND MANAGE FINANCIAL RECORDS TO
Knowledge of ENHANCE PROFITABILITY. ENSURE ADHERENCE TO HEALTH, SAFETY, AND HYGIENE STANDARDS WHILE
PROMOTING A POSITIVE WORK CULTURE AND TEAM GROWTH.
compliance, health, and MANAGER
September 2022 - April 2023
safety regulations
UK, LONDON - RESTART BEATY SALON
GREET CLIENTS, MANAGE APPOINTMENTS, AND HANDLE PHONE CALLS, EMAILS, AND INQUIRIES WHILE
Excellent ENSURING A SMOOTH CHECK-IN AND CHECK-OUT PROCESS. PROCESS PAYMENTS, MAINTAIN CLIENT
RECORDS, AND ASSIST WITH RETAIL SALES OF BEAUTY PRODUCTS. KEEP THE RECEPTION AREA CLEAN
communication and AND ORGANIZED, COORDINATE WITH SALON STAFF, AND ADDRESS CUSTOMER CONCERNS TO
ENHANCE THE OVERALL EXPERIENCE. ENSURE COMPLIANCE WITH SALON POLICIES AND SAFETY
interpersonal abilities REGULATIONS WHILE PROVIDING EXCELLENT CUSTOMER SERVICE.
ADVERTISMENT ASSISTANT May 2022 - August 2022
EXTRA COURSES
UKRAINE, KYIV

• Tattoo Art & Design Course ASSIST IN DEVELOPING AND EXECUTING ADVERTISING CAMPAIGNS, CONDUCT MARKET RESEARCH, AND
COORDINATE WITH CLIENTS, VENDORS, AND MEDIA OUTLETS. CREATE AND PROOFREAD MARKETING
MATERIALS, MANAGE SCHEDULES AND PROJECT DEADLINES, AND HANDLE INVOICES AND BUDGET
• Level 2 Health and Safety TRACKING. ORGANIZE PROMOTIONAL EVENTS, MONITOR CAMPAIGN PERFORMANCE, AND MAINTAIN
DATABASES OF ADVERTISING ACTIVITIES TO ENSURE SMOOTH EXECUTION AND EFFECTIVENESS.
Certification
BARISTA
July 2021 - February 2022
• Catering Service Training UKRAINE, KYIV
PREPARE AND SERVE HIGH-QUALITY COFFEE AND BEVERAGES WHILE PROVIDING EXCELLENT CUSTOMER
SERVICE. TAKE ORDERS, OPERATE CASH REGISTERS, AND HANDLE PAYMENTS. MAINTAIN CLEANLINESS
• Digital Marketing AND ORGANIZATION OF THE WORKSPACE, FOLLOW HEALTH AND SAFETY REGULATIONS, AND MANAGE
Fundamentals Course INVENTORY BY RESTOCKING SUPPLIES. ASSIST IN CREATING A WELCOMING ATMOSPHERE, RECOMMEND
MENU ITEMS, AND ENSURE CUSTOMER SATISFACTION THROUGH EFFICIENT AND FRIENDLY SERVICE.

• Barista Skills & Coffee LANGUAGES
Preparation Course
English - fluent Ukrainian - native Russian - native