Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/13445233/

Work experience

EBay Account Manager

from 03.2018 to 05.2020 (2 years 2 months)
Asvela, UAB, Херсон (Оптова торгівля, дистрибуція, імпорт, експорт)

Responsibilities:
- Customer Support on eBay platform;
- Recruiting;
- Managment of eBay account;
- Staff managment.

As a result, I created the first support team consisted of 5 people who were hired and taught by me. Also, formed the main instructions of company support approach that became the basis of service department policy.

IT Customer Support Specialist

from 02.2017 to 03.2018 (1 year 1 month)
Template Monster, Херсон (IT)

Responsibilities:
- Communication with customers of the western market via phone, e-mail, online chat selling themes for CMS and E-commerce platforms;
- Installation of the themes on CSM (Joomla, Wordpress) and e-commerce (PrestaShop, Woocommerce, Shopify) and editing site templates code (HTML, CSS, JS, PHP, Ruby, etc);
- Testing products and reporting bugs to Jira/fixing bugs.

80-90% of daily customer requests were resulted in the creation of new orders, retention of customers in the company, and productive continuation of cooperation.

Customer Problem Solving Operator

from 11.2014 to 11.2016 (2 years)
ONYX ENTERPRISES, L.L.C., Миколаїв (Телекомунікації, зв'язок)

• Account Management, Order Processing Management;
• Recommending products (Sales Skills), Customer Support in return process, as well as Complaints Handling);
• Training new employees;
• Resolving conflicts between customers, transport companies , and manufacturers around the world.

90% of cases with refund requests and threats of legal action or of leaving negative reviews on Trustpilot were successfully processed and directed into a productive direction for customers and the company without negative consequences, reputational damage and money losses.

Education

V.О. Sukhomlynskyi National University of Mykolaiv

Translation, Миколаїв
Higher, from 2010 to 2016 (6 years)

Master Philologist, Translator of English, Teacher of English and Translation

Additional education and certificates

CyberBionic Systematics Education System, Course " FrontEnd Development"

2024-2025, 5 місяців
Certificate

Hillel IT School, Course " FrontEnd PRO course"

2022, 7 місяців
Certificate

Knowledge and skills

• JavaScript
• HTML
• CSS
• React
• Git
• Figma
• SASS
• GitHub
• Redux
• WordPress
• Дисциплінованість
• Bootstrap
• TypeScript

Language proficiencies

English — above average

References

Viktor Yavorsky

Viktor Yavorsky

Senior Software Developer, Svitla Systems Inc.

Additional information

Here is my Portfolio WebSite that includes my pet projects: https://yuliiazavportfoliosite.netlify.app/