Olena

Olena Kizlak
QA Engineer
Lviv, Ukraine • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section) (WhatsApp, Telegram) • LinkedIn

QA Engineer with 6 years of experience ensuring high-quality software in SaaS and healthcare industries. Skilled in Software
Testing Life Cycle, risk-based testing, and compliance validation. Strong advocate for process improvement and team
mentorship.

S KILLS
• Manual Testing: Functional, Non-functional, Regression, GUI, Cross-Browser, Cross-Platform.
• TMS and Bug tracking: TestRail, Zephyr, QA touch, PractiTest, Jira, Trello, GitHub, ZenHub.
• Product Design and Analytics: Figma, Sentry, MixPanel, Segment, Fullstory.
• Tools for testing: devTools, vSphere, vCloud, PuTTy, WinSCP, Postman, OpenAI.
• Languages: English – B2/C1; Polish – B1/B2.
• Technologies and programming languages: SAML, SQL.

ACHIEVEMENTS:
• Implemented the Bug Triage process, improving defect resolution velocity and efficiency (accelerating high-priority bug
resolution by ~40%).
• Enhanced defect identification by analysing user sessions (increasing backlog bug discovery by ~7%).
• Optimized Test Management System, reducing annual costs by 86% ($11,772) by switching from TestRail to QA Touch.
• Hired and mentored 7 QA engineers, with 3 advancing to higher roles.

PROFESSIONAL EXPERIENC E
QA/QC Engineer | Yola | Lviv, Ukraine
June 2020–May 2024

Project description: Yola is a SaaS platform that empowers small and medium-sized businesses, non-profits, and individuals to
effortlessly build, manage, and grow their online presence—no technical expertise required.

• Conducted hiring, training, and mentorship for QA engineers, fostering team growth and career advancement.
• Managed quality metrics and risk oversight, collaborating with key stakeholders to drive improvements and enforce
best testing practices across teams.
• Defined and refined QA processes to align with business objectives, driving efficiency and product quality
improvements.
• Led end-to-end testing efforts, including smoke, sanity, functional, regression, cross-browser, and mobile compatibility
validation.
• Managed bug tracking and defect lifecycle, proactively identifying and resolving issues to enhance product stability.

QC Engineer | Softserve (Healthcare Project) | Lviv, Ukraine
March 2018–May 2020

Project description: Healthcare company provides IT security and identity solutions to the healthcare industry. Its
security and identity platform provides authentication management, fast access to patient information, secure
communication, and positive patient identification products to address critical security and compliance challenges.

• Analysed requirements, designed structured test cases, and performed manual testing (smoke, functional,
non-functional, regression, UI).
• Reported and tracked defects using Jira, ensuring effective communication and resolution with developers.
• Conducted Single Sign-On (SSO) and Web SSO testing, along with EPCS validation for regulatory compliance.
• Actively participated in SCRUM ceremonies and contributed to QA process enhancements.
• Took ownership of test execution improvements, enhancing coverage and efficiency.
EDUCATION

Bachelor’s Degree in Sociology
Lviv National University of Ivan Franko, 2015

ADDITIONAL TRAININGS:

2024 – Intellectual Data Analysis using MS Excel (Lviv National University of Ivan Franko).
2021 - Data Analytics & Visualization Foundations Specialization (Coursera e-learning course).
2021 - Data Analytics Essentials (Coursera e-learning course).
2021 – Introduction to Data Analytics (Coursera e-learning course).
2019 - DevOps Methodology and Practices (Softserve internal training).
2019 - Security Practices for Software Engineers (Softserve internal training).
2018 - Networking Fundamentals - Application Layer (Softserve internal training).
2017 - Kanban Fundamentals (SoftServe internal training).
2017 - Scrum Fundamentals (SoftServe internal training).