Andrew

ANDREW SHEVCHENKO | C U S T O M E R S U C C E S S T E A M L E A D
Rijeka, HR 51000 | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Linkedin
PROFILE

Experienced Team Lead and Manager with a strong background in overseeing and mentoring teams to deliver
successful educational technology solutions. Proven expertise in team management, training, and collaboration,
with a focus on meeting evolving client requirements and achieving project goals. Skilled in Agile
methodologies, streamlining communication, and fostering cross-functional collaboration to improve product
outcomes. Capable of balancing strategic vision with operational execution to optimize performance and drive
team success in a high-performing environment.
SKILLS

Platforms: MacOS, Windows, iOS, Android
Management tools: Jira, Confluence, Notion, Slack, TestRail, HubSpot CRM
File management: Google Workspace
Methodologies: Agile, SCRUM, Kanban
Languages: English, Ukrainian, Russian
WORK EXPERIENCE

Customer Success Team Lead, Careerist, Jackson, WY – Jan 2023 – Present
 Leading a team of customer success consultants, providing guidance, mentorship, and support to ensure
the successful implementation of educational technology solutions
 Managing team workflow, including scheduling, performance evaluations, and resource allocation, resulting
in increased team productivity and effectiveness
 Overseeing strategic planning and goal setting to align team efforts with business objectives
 Implementing process improvements to enhance team efficiency and service delivery
 Driving cross-functional collaboration with Development, QA, Compliance, and Product teams to
streamline communication, align priorities, and improve product outcomes
 Applying Agile methodologies to facilitate regular communication across teams, leading to improved
feature development and faster issue resolution

Customer Success Consultant, Careerist, Jackson, WY – Mar 2021 – Jan 2023
 Provided personalized guidance, mentoring 60+ US students monthly through hands-on training sessions
and individualized support
 Assisted students with resume creation and job search strategies, offering tailored feedback to improve
clarity and effectiveness
 Testing company products, developing requirements, and integrating AI-driven solutions to enhance user
experience
 Managing and documenting customer interactions using CRM tools to improve engagement and retention
EDUCATION

MS in Computer and Information Sciences and Support Services, National Technical University “KPI”,
Kharkiv, Ukraine
CERTIFICATES

Software Quality Assurance Engineer Certification, Beetroot Academy