Світлана

Svitlana Hevko
Chortkiv, Ukraine
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

SKILLS SUMMARY

Customer-focused individual with strong work ethic and determination to complete tasks in a
timely manner. Accurate and detail-oriented with strong analytical skills and ability to produce
quality work under strict deadlines. Skillful in dealing with large transaction volumes. Effective
troubleshooter and researcher with excellent verbal and written communication skills.

COMPUTER SKILLS

Microsoft Word, Microsoft Excel, Microsoft Outlook

EXPERIENCE

KYC QC Customer Service Associate with Randstad Sourceright/Barclays UK 11/01/23 -
30/06/24
• Review and action quality checks within the BB SRR KYC program.
• Provide exceptional customer service on behalf of Barclays and follow the Barclays values.
• Take ownership of cases and complete quality checks as defined in Barclays group
minimum standards.
• To effectively investigate and complete quality checks on cases with varying degrees of
complexity and know when to escalate cases of a high degree of complexity and ambiguity.
• To maintain and manage individual tasks on a daily basis to ensure that case related tasks
are dealt with effectively and within relevant time skills.
• To clearly communicate requirements to other business areas when information is required
to resolve the case.
• To personally embrace change and share best practices with colleagues.
• Achieve/exceed challenging customer service and performance targets.
Online Assistant with Sainsbury/Seasonal 01/10/22 - 08/01/23
• Pick customers’ orders, taking real care to select the best quality products and making
every effort to give them exactly what they have asked for.
• Provide excellent customer service to both internal and external customers.
Online Assistant with ASDA/Seasonal 01/10/22 - 08/01/23
• Pick customers’ orders, taking real care to select the best quality products and making
every effort to give them exactly what they have asked for.
• Provide excellent customer service to both internal and external customers.
AML Analyst C09 with Citibank, Warsaw, Poland 01/05/22 - 08/08/22
 • Monitor corporate or retail banking client transactions to detect any suspicions of money
laundering
• Analyze alerts and investigate transactions activities to detect any suspicions of money
laundering or terrorist financing activity
• Conduct searches, gather data and record evidence from Citi internal systems, the internet,
commercial databases and enquiry with business or Compliance contacts within Citi.

Cash Management Technician NF-03 with MCCS, Camp Foster, Okinawa JP
27/11/15-07/11/17
• Perform all bank reconciliations for MCCS and TBF NAFI bank accounts, including six
US Dollar, three Japanese Yen, and one Thai Baht accounts
• Provide monthly management reports on bank balances, bank charges, and other trends
• Prepare and maintain change fund and petty cash letters for funds disbursed from AMO,
ensuring the accuracy and timeliness of the letters on file

Financial Technician NF-02 with MCCS, Camp Foster, Okinawa JP 01/26/15-11/26/15
• Receive, review, verify and record all revenue collections for MCCS revenue generating
activities
• Maintain and reconcile ledger and subsidiary ledger account in compliance with audit
standards
• Provide assistance and expertise to MCCS facilities regarding recording of revenues into
proper accounting ledgers
• Process incoming DARs from facilities assigned
EDUCATION AND LICENSES
Bachelor of Applied Science, Accounting and Business Administration 2016-2017
University of Maryland Asia, Okinawa, Japan
Associate of Applied Science, Accounting 2011-2014
Coastal Carolina Community College of Jacksonville, NC
Bachelor of Arts, English and German Philology/Linguistics 2000-2005
National University of Chernivtsi, Ukraine

SKILLS
Time Management, Teamwork, Motivating, Collaboration, Problem Solving, Planning,
Communication, Decision Making.

ACTIVITIES

I enjoy spending time with my family and friends. I enjoy embroidery with beads, as well as
cooking. I love traveling and trying different cuisines. Some of my other hobbies are swimming,
reading, and watching movies.