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Abraham
Logistics manager
- Considering positions:
- Logistics manager, Sales representative, Sales manager, Dispatcher, Chat manager
- Age:
- 34 years
- City:
- Kyiv
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ABRAHAM JIMOH
Mobile: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
Address:Abuja, Nigeria
PROFILE SUMMARY
Customer-focused professional with over 3 years of experience in customer support roles, achieving a 20% increase in customer satisfaction
and 25% increase in sales. Proven ability to manage multiple priorities with a positive attitude and a commitment to achieving team goals.
Skilled in problem-solving, effective communication, and leveraging CRM tools to enhance customer satisfaction and retention. Well
experienced using google maps, online service providers like zadarma, Zoiper.
CORE COMPETENCIES
• Customer Support • Cross-Selling • Call Handling
• Customer Onboarding • Effective Communication • Account Management
• CRM Tools • Problem Solving • Team Collaboration
• Complaint Resolution • Time Management • Self Motivated
• Financial Dispute Resolution • Leadership & Team Management • Service Management
• Customer Satisfaction • Multitasking
• Customer Retention • Attention to Detail
SKILLS HIGHLIGHT
• Proven ability to manage cross functional and virtual teams without losing focus on required balance between task and relationship.
• Strong communication skills, interpersonal and analytical skills.
• Proficiency in Microsoft Office Packages including Word, Excel, and PowerPoint.
• Ability to provide support in the day-to-day coordination and management of strategic operational initiatives to propel goal
achievement in fast-paced, client-centric environments.
• Ability to work within a deadline-driven environment with little or no supervision and produce desired results.
• Proven ability to adapt and excel in dynamic and changing environments.
• Fluency and excellent command of English language.
WORK EXPERIENCE
Rhenus Contract Logistics, Logistics Manager(Remote) (January 2024 – February 2025)
Created and maintained database to track customer orders and deliveries.
• Maintained accurate records of orders, shipments, invoices, bills lading.
• Developed relationships with carriers to negotiate competitive rates and service levels Resolved customer issues or
complaint timely.
• Maintained relationships with previous customers due to the excellent and satisfactory results I provided from shipments.
LTE Capital, Customer Service and Sales (Remote) (January 2023 to December 2023)
• Utilized CRM tools for tracking and resolving issues efficiently, improving first-contact resolution rate by 25%.
• Cross-sold products and services, contributing to a 15% increase in sales.
• Managed and resolved customer enquiries, requests and complaints via calls, email, chat and social media leading to a 20%
increase in customer satisfaction.
• Managed and resolved customer enquiries, requests and complaints leading to a 20% increase in customer satisfaction.
Logistics Dispatched, Move-It Dispatch Services (Remote) (January 2022 to December
2022)
• Monitored customer delivery schedules to ensure compliance with established timelines
• Assisted drivers with transportation route obstacles to ensure timely delivery of loads or vehicles. Provided guidance to
logistics managers to assign qualified drivers to customer shipments Informed customers about delivery schedules and
statuses.
EDUCATION
• Kharkiv College of Textiles and Design
Kharkiv, Ukraine, 2020 - 2022
• University of Ghana, Bachelor of Science in Business Administration
Human Resource Management , 2010 - 2014
Ghana Education Service
Diploma in Business Studies (Marketing), 2009 - 2010
Mobile: [
Email: [
Address:Abuja, Nigeria
PROFILE SUMMARY
Customer-focused professional with over 3 years of experience in customer support roles, achieving a 20% increase in customer satisfaction
and 25% increase in sales. Proven ability to manage multiple priorities with a positive attitude and a commitment to achieving team goals.
Skilled in problem-solving, effective communication, and leveraging CRM tools to enhance customer satisfaction and retention. Well
experienced using google maps, online service providers like zadarma, Zoiper.
CORE COMPETENCIES
• Customer Support • Cross-Selling • Call Handling
• Customer Onboarding • Effective Communication • Account Management
• CRM Tools • Problem Solving • Team Collaboration
• Complaint Resolution • Time Management • Self Motivated
• Financial Dispute Resolution • Leadership & Team Management • Service Management
• Customer Satisfaction • Multitasking
• Customer Retention • Attention to Detail
SKILLS HIGHLIGHT
• Proven ability to manage cross functional and virtual teams without losing focus on required balance between task and relationship.
• Strong communication skills, interpersonal and analytical skills.
• Proficiency in Microsoft Office Packages including Word, Excel, and PowerPoint.
• Ability to provide support in the day-to-day coordination and management of strategic operational initiatives to propel goal
achievement in fast-paced, client-centric environments.
• Ability to work within a deadline-driven environment with little or no supervision and produce desired results.
• Proven ability to adapt and excel in dynamic and changing environments.
• Fluency and excellent command of English language.
WORK EXPERIENCE
Rhenus Contract Logistics, Logistics Manager(Remote) (January 2024 – February 2025)
Created and maintained database to track customer orders and deliveries.
• Maintained accurate records of orders, shipments, invoices, bills lading.
• Developed relationships with carriers to negotiate competitive rates and service levels Resolved customer issues or
complaint timely.
• Maintained relationships with previous customers due to the excellent and satisfactory results I provided from shipments.
LTE Capital, Customer Service and Sales (Remote) (January 2023 to December 2023)
• Utilized CRM tools for tracking and resolving issues efficiently, improving first-contact resolution rate by 25%.
• Cross-sold products and services, contributing to a 15% increase in sales.
• Managed and resolved customer enquiries, requests and complaints via calls, email, chat and social media leading to a 20%
increase in customer satisfaction.
• Managed and resolved customer enquiries, requests and complaints leading to a 20% increase in customer satisfaction.
Logistics Dispatched, Move-It Dispatch Services (Remote) (January 2022 to December
2022)
• Monitored customer delivery schedules to ensure compliance with established timelines
• Assisted drivers with transportation route obstacles to ensure timely delivery of loads or vehicles. Provided guidance to
logistics managers to assign qualified drivers to customer shipments Informed customers about delivery schedules and
statuses.
EDUCATION
• Kharkiv College of Textiles and Design
Kharkiv, Ukraine, 2020 - 2022
• University of Ghana, Bachelor of Science in Business Administration
Human Resource Management , 2010 - 2014
Ghana Education Service
Diploma in Business Studies (Marketing), 2009 - 2010
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The candidate's resume is posted at https://www.work.ua/resumes/13555132/