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Yaroslav Sydorchenko

About me

Graduated from NUZP, during the study had a student exchange period for a year. Erazmus 2022-2023.

Skills
Debian User Jira user Slack user DNS configuration TCP/IP Git

Work expirience

System administrator . Posmedia Zaporizhzhia. September 2021 - January 2022.

Installation, configuration, and maintenance of workstations.
Diagnostics and replacement of PC components and peripherals.
Software installation and updates, basic BIOS and driver configuration.
Remote user support (via AnyDesk, TeamViewer, etc.).
Maintaining documentation/reports of completed work.

Customer support. Simplycontact.
May 2025 - October 2025.
(chats//mails//calls)

Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Listened actively to offer accurate information and best solution to customer's needs.
Advised customers on availability, pricing and location of products
Applied conflict management to stressed and concerned customers.
Managed customer support calls, chats, emails and support ticketing system
Investigated and analysed causes of common customer issues, communicating findings to management and suggesting corrective action.

CSM. Hocoos.
November 2025 - March 2026.

(chats//mails)
Supported external users by managing policy-related, system-based account operations.
Assisted customers with DNS validation and domain connection processes.
Provided HTML corrections and optimization recommendations to improve website functionality.
Managed financial disputes, ensuring proper documentation and resolution processes.
Advised customers on product availability, pricing, and service locations.

Languagues
Romainan - Elemantary
Russian - Fluent
English - Fluent
Ukrainian - Fluent.