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Customer service manager
- Considering positions:
- Customer service manager, Project manager, Operational manager, Sales manager (container shipping), Execution manager, Менеджер ЗЕД
- Age:
- 24 years
- City:
- Odesa
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You can get this candidate's contact information from https://www.work.ua/resumes/13580161/
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Ruslan Hachikyan Language
ODESA, UKRAINE
● Ukrainian -native
● Russian - native
[open contact info ](look above in the "contact info" section) ● English - upper-intermediate
[open contact info ](look above in the "contact info" section)
(Telegram, Viber, Whatsаpp)
Experience
DEC 2024 – MAY 2025
NDA (a military technology company) – Сustomer and Junior production manager
● Сustomer support throughout the entire order lifecycle (from contract signing to sale)
● Coordination between production, logistics, and technical support, accounting
● Collaboration with suppliers, contractors, and partners
● Participation in strategic planning and implementation of development projects
DEC 2023 – DEC 2024
Safelogic Freight Agency LTD, Odesa (a freight forwarding company) – Operational manager
● Сustomer support throughout the entire order lifecycle (from contract signing to delivery)
● Timely communication with clients regarding cargo status, logistics changes, or delays
● Full-cycle management of import, export, and cross-booking shipments
● Route and transport cost optimization to reduce overall logistics expenses
● Risk management: resolving force majeure situations, claims, and delivery delays
● Coordination of bookings with shipping lines and agents
● Container status monitoring and management of tracking systems
● Issuance of outgoing invoices and verification/requesting of incoming invoices
● Documentation handling: bills of lading, invoices, packing lists, certificates of origin, etc.
MAR 2023 – DEC 2023
Inspectorate Ukraine (Bureau Veritas), Odesa (a surveyor company)
– Senior Operator of AGRI Department CTD Ukraine
● Full customer support following confirmed Fosfa/Gafta nomination
● Quoting rates based on nomination and required list certificates
● Coordination of inspections for vessels, barges, containers and rail wagons
● Managing and aligning the work of surveyors and accredited laboratories
● Monitoring supporting documentation and issuance of all required certificates
JUN 2021 – FEB 2022
Lukro LTD, Odesa (a freight forwarding company) – Sales assistant / customer manager
– Senior Operator of AGRI Department CTD Ukraine
● Sales support and daily communication with clients
● Preparation of shipment cost calculations and rate proposals
● Booking arrangements with shipping lines and agents
● Container status monitoring and management of tracking systems
● Documentation handling: bills of lading, invoices, іnsurance certificates, etc.
Education
OCT 2022 – NOV 2023
Odesa National Maritime University, Odesa, Ukraine
– Transport Logistic Transport Management (Master`s degree)
SEPT 2018 – JUNE 2022
Odesa National Maritime University, Odesa, Ukraine
– Transport Logistic Transport Management (Master`s degree)
Qualifications and skills
● Solid knowledge of Incoterms 2020 and international trade terms
● Familiar with GAFTA and FOSFA regulations and documentation
● Confident user of 1C, Bitrix24, Сlick UP, Odoo
● Proficient in Microsoft Word, Excel, Google Sheets/Docs
● Work experience with Microsoft outlook, Gmail
ODESA, UKRAINE
● Ukrainian -native
● Russian - native
[
[
(Telegram, Viber, Whatsаpp)
Experience
DEC 2024 – MAY 2025
NDA (a military technology company) – Сustomer and Junior production manager
● Сustomer support throughout the entire order lifecycle (from contract signing to sale)
● Coordination between production, logistics, and technical support, accounting
● Collaboration with suppliers, contractors, and partners
● Participation in strategic planning and implementation of development projects
DEC 2023 – DEC 2024
Safelogic Freight Agency LTD, Odesa (a freight forwarding company) – Operational manager
● Сustomer support throughout the entire order lifecycle (from contract signing to delivery)
● Timely communication with clients regarding cargo status, logistics changes, or delays
● Full-cycle management of import, export, and cross-booking shipments
● Route and transport cost optimization to reduce overall logistics expenses
● Risk management: resolving force majeure situations, claims, and delivery delays
● Coordination of bookings with shipping lines and agents
● Container status monitoring and management of tracking systems
● Issuance of outgoing invoices and verification/requesting of incoming invoices
● Documentation handling: bills of lading, invoices, packing lists, certificates of origin, etc.
MAR 2023 – DEC 2023
Inspectorate Ukraine (Bureau Veritas), Odesa (a surveyor company)
– Senior Operator of AGRI Department CTD Ukraine
● Full customer support following confirmed Fosfa/Gafta nomination
● Quoting rates based on nomination and required list certificates
● Coordination of inspections for vessels, barges, containers and rail wagons
● Managing and aligning the work of surveyors and accredited laboratories
● Monitoring supporting documentation and issuance of all required certificates
JUN 2021 – FEB 2022
Lukro LTD, Odesa (a freight forwarding company) – Sales assistant / customer manager
– Senior Operator of AGRI Department CTD Ukraine
● Sales support and daily communication with clients
● Preparation of shipment cost calculations and rate proposals
● Booking arrangements with shipping lines and agents
● Container status monitoring and management of tracking systems
● Documentation handling: bills of lading, invoices, іnsurance certificates, etc.
Education
OCT 2022 – NOV 2023
Odesa National Maritime University, Odesa, Ukraine
– Transport Logistic Transport Management (Master`s degree)
SEPT 2018 – JUNE 2022
Odesa National Maritime University, Odesa, Ukraine
– Transport Logistic Transport Management (Master`s degree)
Qualifications and skills
● Solid knowledge of Incoterms 2020 and international trade terms
● Familiar with GAFTA and FOSFA regulations and documentation
● Confident user of 1C, Bitrix24, Сlick UP, Odoo
● Proficient in Microsoft Word, Excel, Google Sheets/Docs
● Work experience with Microsoft outlook, Gmail
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The candidate's resume is posted at https://www.work.ua/resumes/13580161/