Okobi

Yvonne Okobi Customer Representative
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Lublin, Poland

Profile
A dedicated and customer-focused Customer Representative with excellent communication skills and a strong
ability to handle customer inquiries efficiently. Experienced in providing top-tier service, resolving customer issues,
and maintaining a professional and friendly approach. Passionate about enhancing customer satisfaction and
ensuring a smooth service experience.

Skills
Customer Service Communication Complaint/Conflict Time Management
& Relations Resolution

Professional Experience
Feb 2022 – Nov 2023 Customer Experience Officer
GIG Mobility
Delivered high-quality customer support, addressing inquiries about
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services, routes, and booking procedures across multiple channels (phone,
email, live chat).
Assisted customers in selecting the best travel options, ensuring seamless
•

transitions from booking to travel.
Coordinated with various departments to ensure a smooth and hassle-
•

free customer experience, including timely resolution of issues.
Managed post-booking queries, provided updates on travel schedules, and
•

ensured customer satisfaction throughout their journey.

Jul 2021 – Jan 2022 Booking Officer
GIG Mobility
Handled bookings for transportation services, managing reservations,
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cancellations, and amendments with high attention to detail.
Provided customers with accurate travel information, including
•

schedules, pricing, and route details.
Achieved high booking conversion rates by providing tailored
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recommendations and assisting customers in selecting the best options.
Ensured that bookings were processed efficiently, maintaining accuracy
•

and meeting deadlines.

Education
Mar 2025 – present Vincent Pol University
B.Sc Nursing