Manuel

Manuel Oluwatuase
 Home : 99a Hither Green Lane, se136pt, London, United Kingdom
 Email: [open contact info](look above in the "contact info" section)  Phone: [open contact info](look above in the "contact info" section)
 Telegram: https://t.me/ManuelTuaseFreelanceService

 Telegram: https://t.me/ManuelTuaseFreelanceService
ABOUT MYSELF
A resourceful professional eager to thrive in the realm of customer service relations,
leveraging my diverse background and transferable skills to cultivate strategic
collaborations and elevate the achievement of company goals. I aim to contribute my
experience in fostering productive partnerships, ensuring seamless cooperation, and
optimizing operational efficiency through effective communication, adept problem-
solving, and strategic thinking.

WORK EXPERIENCE
Dean F.O.P
City: Remote | Country: United States

[ 12/02/2024 – 23/12/2024 ] Copywriter/ Data Annotator

Wrote titles, descriptions, and keywords for images to help them show up in searches on
stock photo sites.
Created clear and catchy descriptions and titles to improve image visibility and sales.
Added keywords and descriptions to make images easier to find on search engines.
Tagged images with the right keywords and descriptions so they were easy to search for.
Wrote SEO-friendly titles, descriptions, and keywords to help images rank better on stock
photo sites.
Uploaded images to stock photo sites, adding titles, descriptions, and keywords to
increase exposure.
Worked with editors to ensure images were properly labeled and optimized with relevant
metadata.
Organized digital files, writing descriptions and adding keywords to make them easier to
find.

Glutality
City: Kharkov | Country: Ukraine

[ 09/08/2022 – 18/12/2023 ] Customer service representative

• Answered customer questions and helped with orders, deliveries, payments, and
warranties through phone and email.
• Resolved customer complaints quickly and effectively.
• Passed complex issues to the right teams, working with logistics, billing, and tech
support to fix problems quickly.
• Kept customer records up to date using CRM software.
• Gathered customer feedback to spot common issues and suggest improvements.
• Provided friendly and helpful service, making sure customers felt heard and valued.
• Consistently met and exceeded performance targets by responding quickly to
customer requests.
• Recommended products to match customer needs, boosting sales and satisfaction.
 • Worked with team members and managers to improve processes and service
quality.
• Stayed professional, patient, and positive to build strong customer relationships.

Zilla Clinicals LLC
City: Atlanta | Country: United States

[ 07/05/2022 – 17/04/2023 ] Medical Transcriptionist/HEDIS Analyst

Ensured precise transcription of medical reports, maintaining compliance with HIPAA
regulations while proofreading for accuracy.
Collaborated with healthcare providers using electronic healthrecords (EHRs) and speech
recognition software for clarification and quality assurance.
Stayed updated on medical terminology and industry standards to produce accurate
medical documentation.
Delivered remote qualityhealthcare through Telehealth, utilizing innovative technologies
for patient convenience.
Engaged in health education and advocacy, addressing health disparities in vulnerable
populations.

FAY Furniture Store
City: Remote | Country: United States

[ 04/02/2021 – 14/07/2022 ] Sales Manager

• Acquired and developed new client relationships, contributing to business growth.
• Created and executed strategic sales plans to achieve and exceed company targets.
• Led and mentored a sales team, improving overall performance and productivity.
• Conducted market research and competitor analysis to identify new opportunities.
• Built strong customer relationships, leading to 98% positive feedback and repeat
business.
• Negotiated and closed high-value deals, driving revenue and long-term
partnerships.
• Streamlined sales processes and utilized CRM tools for better forecasting and
efficiency.

EDUCATION AND TRAIN‐
ING
[ 04/09/2015 – 24/06/2021 ] Doctor of Medicine
Kharkiv National Medical University http://www.knmu.kharkov.ua
Address: Nauky Avenue, 4, 61000, Kharkiv, Ukraine |
SKILLS
English Language Skills

IELTS

Reading - 8.5 out of 9.0

Speaking - 8.0 out of 9.0

Writing - 7.0 out of 9.0

Listening - 8.5 out of 9.0

Overall Score of 8.0 out of 9.0
Additional Skills

Microsoft Office suite including Word, Excel and PowerPoint, Canva, Chat GPT, Google
Docs, CRM, and WordPress, Strong interpersonal and communication skills.