Artem

ARTEM PISKUN

BASIC INFORMATION
Kyiv (Ukraine)
[open contact info](look above in the "contact info" section), +30935365337

OBJECTIVE
Calm, sociable, stress-resistant, self-organized, have excellent communication skills. Not afraid to take
responsibility for my and teamwork. I quickly switch to various tasks. Have excellent multitasking abilities.

WORK EXPERIENCE
Project Manager December 2020 - June 2024
CustomerTimes Corp.
Simultaneously worked on 3 outsourcing projects based on the development and integration of Salesforce
solutions (3 -5 team members on each project).
Successfully managed the company's largest outsource project ( USA pharma client) (the team consisted
of different periods up to 60 specialists, QAs, BAs, CA configurations, and Java developers). Implemented
client feedback system about external resources, helped the client describe all the interaction processes
between Configurations, Business, and QA departments. Helped document the client development process
and switch from Waterfall to Agile with a combined SCRUMBAN framework.

Project Manager March 2019 - October 2020
Freshdesign (Freshtech)
Developed and initiated projects, including managing costs, schedule, estimation and performance.
Identified plans and resources required to meet project goals and objectives by setting realistic timelines
and checkpoints.
Developed implementation methodologies to rein in project costs while meeting key milestones.
Achieved project deadlines by coordinating with contractors to manage performance.
Manage and control the project's scope and project MVP.
Developed over 7 different projects (from e-commerce web sites to automation systems)
Managed 3 high-load fintech systems from idea to complete product.

Project Manager Oktober 2018 - February 2019
Cloud9 Solutions
Driving a team to perform at its maximum potential via continuous improvement, including coaching
people in their personal development.
Solving operational issues between the dev. team and the business (customer).
Creating a product roadmap, market analysis, writing user stories, gathering the requirements for product
development.
Taking initiative in team development, organizing and facilitating sprint and release planning, daily stand-
up meetings, sprint reviews, retrospectives, demos, etc.

Project Manager January 2017 - September 2018
Edisoft
Optimization of document exchange platform.

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Development of new formats and electronic document types.
Forming up of project plans, risk analysis, prioritization of tasks, tracking project status, and the progress of
tasks.

Head of support department August 2012 - December 2016
E-com
Organization and management of the customers' support technical department, ensuring the interaction
between the dev. department, sales, qa teams.
Сreation of motivation for employees based on personal and team KPI indicators;
Participation in B2B meetings with Ukraine's largest suppliers and retailers.

QUALIFICATIONS
CAPM - The Certified Associate in Project Management under PMI.
PSM - Professional Scrum Master.

EDUCATION
National Aviation University September 2007 - May 2012
National Aviation University
Information Security Specialist

LANGUAGES
English - up-intermediate.
Ukraine - native.
Russian - native.

SKILLS

• Atlassian products administration skills.
• Basic knowledge in CSS, HTML, JS, JAVA, SQL.
• Practical knowledge with almost all Agile frameworks (Kanban, Scrum, DSDM, ScrumBan, SaFe).
• Figma, Scratch, Axure user.
• Knowledge in building UML and BPMN diagrams.

ARCHIVEMENTS
Successfully managed the company's largest and most profitable project for more than 2 years with up to
60 specialists working simultaneously on the project.

Have over 30 successfully closed projects of various scales.

Translated into electronic form the exchange of legally significant documents in over 10 trade networks of
Ukraine.

Created the HelpDesk system, which has been used by over 10,000 customers of the company.

This resume is made with CVwizard.com.