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Education

Bachelor of International Relations 2016 - 2020

Lesya Ukrainka Volyn National University

Sofiia Studied global politics, international law, and foreign languages.
Gained strong communication and analytical skills through

Mischuk
coursework and team projects.

Customer-Care Manager

Contact Experience

+380994310312 2018-2020 English Teacher
Private School
[open contact info](look above in the "contact info" section) Skills Gained as an English Teacher: Communication Skills,
Creativity and Adaptability, Patience and Emotional Intelligence,
Time Management.

2020–2021 — Assistant Manager
Internet Devels Company

About Me Skills Gained as an Assistant Manager: Multitasking & Prioritization,
Project Coordination, Technical Communication, Team Support &
Collaboration, Confidentiality & Responsibility.

Highly motivated Sales and Marketing
Specialist with over 3 years of cross- 2021–2023 — Marketing Specialist, Sales Manager
industry experience. Skilled in customer PavoGlass Company
relations, content creation, and team Skills Gained as a Marketing Specialist & Sales Manager: Customer
coordination. Strong communication and Relationship Management (CRM), Sales Strategy, Market Research &
Analysis, Digital and Social Media Marketing.
organizational abilities, with a
background in sales and a passion for
creativity. 2024–2025 — Sales Manager
VoytAvto Company
Built and nurtured long-term client relationships, conducted
Skills competitor and market analysis to optimize sales strategies, and
resolved customer issues efficiently to ensure satisfaction.

Stress resilience

Customer Relationship Management (CRM)
Languages
Digital Marketing

Copywriting
Ukrainian: Native
Time Management

Creative Thinking
English - B2

Customer-Oriented Mindset

Organizational & Management Skills