Auguster

AUGUSTER-NKECHI OKOLIE
Email: [open contact info](look above in the "contact info" section) |

Ready to Work: Remotely

PROFESSIONAL SUMMARY

Results-driven Office Administrator with strong problem-solving skills, exceptional
communication abilities and a customer-focused approach. Adept at personnel management,
customer service and office operations. Proficient in ICT, Microsoft Office and business
reporting. Passionate about optimizing business operations and enhancing customer
experience in a reputable global organization.

CORE SKILLS & COMPETENCIES

 Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) & Google Suite
 Strong oral and written communication skills
 Excellent office management and administrative expertise
 Strategic planning and organizational skills
 Customer service and client relations management
 High level of accuracy and attention to detail
 Ability to multitask in a fast-paced environment
 Analytical thinking and problem-solving
 Discretion and confidentiality in business operations
 Adaptability to industry trends and technology advancements

EDUCATION

B.Sc. Mass Communication
Second Class Upper Division, Novena University, Delta State, Nigeria (2017)

PROFESSIONAL EXPERIENCE

Customer Service Agent | VAT Shipping (Remote, USA) | Jul 2020 – Feb 2025
Job Responsibilities:
 Conduct outbound calls to existing customers, promoting new products and services,
increasing upsell revenue by 20%.
 Address customer inquiries, resolve issues, and provide detailed product information,
improving customer satisfaction ratings by 15%.
 Consistently meet and exceed weekly and monthly call quotas, earning recognition as
a top-performing team member.
 Collaborate with cross-functional teams to analyze customer feedback and contribute
to product improvement initiatives.
Chat Specialist/Account Manager | ProParcel Logistics | Mar 2018 – Jun 2020
Job Responsibilities:
 Managed client communications via chat, email, and phone, ensuring prompt and
professional responses.
 Assisted potential clients by providing product and service information, guiding them
through the decision-making process.
 Maintained accurate records in the CRM system, tracking customer interactions and
ensuring follow-ups.
 Worked closely with internal teams to resolve customer issues and improve service
delivery.
 Supported customers with logistics-related inquiries, offering personalized solutions
and upselling relevant services.
 Ensured high customer satisfaction by addressing concerns efficiently and proactively
identifying their needs.

Pre-Qualification Specialist | Outsource Global | Sep 2016 – Jan 2018
Job Responsibilities:
 Handled high-volume inbound and outbound calls, assisting American citizens in
qualifying for social security disability benefits.
 Accurately documented claimants' details, ensuring 100% compliance with company
data entry standards.
 Successfully transferred qualified applicants to specialists, boosting application
completion rates by 30%.
 Provided expert guidance on eligibility requirements, enhancing the overall customer
experience.

Administrative Officer (Intern) | TOTAL E&P, Nigeria | Aug – Aug 2016
Job Responsibilities:
 Managed external communications with clients and internal stakeholders,
streamlining workflow efficiency.
 Assisted in office administration and documentation, improving record
management efficiency.
 Assisted in HR functions, including staff coordination and training assistance.
 Contributed to internal process optimization and compliance tracking.
 Supervised administrative staff and field personnel, ensuring timely project tracking
and reporting.

ADDITIONAL INFORMATION

 Fluent in English
 Passionate about customer relations and business process optimization
 Committed to continuous learning and professional development